Philip De La Cruz

Efficient professionals friendly good accommodate to my early arrival, and over all good service , I like it early arrival, and over all good service , I like it More

by ed3duardo Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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Staff at the cashier did not really elaborate on when the shuttle was available. I asked the lady when is it available and all that, and she gave me this lame answer. “They are on a break and will come back shuttle was available. I asked the lady when is it available and all that, and she gave me this lame answer. “They are on a break and will come back after their lunch” without actually saying time. I left More

by bernardodiazh Verified Customer Verified Customer

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Everything ran smoothly and the shuttle serve was awesome! Everything was perfect. I was pleased that a service appointment was booked without me have to do and the reminders were great - service was awesome! Everything was perfect. I was pleased that a service appointment was booked without me have to do and the reminders were great - service was done on time! More

by BEBEBEARINC Verified Customer Verified Customer

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Subaru Albany is a great service center. I have been taking my Subaru Hybrid Crosstrek there for 10 years! Always courteous, helpful service. Clean facilities and comfortable waiting room. I have been taking my Subaru Hybrid Crosstrek there for 10 years! Always courteous, helpful service. Clean facilities and comfortable waiting room. More

by gail.bourque Verified Customer Verified Customer

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Great service and proactive treatment for every request so far. Highly recommend this service center and the personnel. so far. Highly recommend this service center and the personnel. More

by GEOCSI Verified Customer Verified Customer

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everyone here are great, till they get overwhelmed. It was good the last time. just need to pick the right rainy day. LOL It was good the last time. just need to pick the right rainy day. LOL More

by simonarvind Verified Customer Verified Customer

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Subaru always performs their duties on my vehicle so professionally. I will always recommend a Subaru vehicle to my friends. professionally. I will always recommend a Subaru vehicle to my friends. More

by YANKEEPRIDEMM77 Verified Customer Verified Customer

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