Albany Subaru - Service Center

Not all Subaru service centers are alike. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. They will go out of their way to explain your cars problems and what needs to be done to correct them, so that you understand what's going on. I totally trust them.  More

Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More

Well organized, clean execution, good communication, expensive. x x x x x x x x x expensive. x x x x x x x x x More

Very friendly and competent service from the service administrative staff. The work on the car was done more quickly than expected. I would not hesitate to take my care there for service. administrative staff. The work on the car was done more quickly than expected. I would not hesitate to take my care there for service. More

The service person was very nice and took care of warranty and explained a continuing issue I’ve had and repeatedly brought car in about. Finally I was told that I had to very often reconnect my warranty and explained a continuing issue I’ve had and repeatedly brought car in about. Finally I was told that I had to very often reconnect my apple car play through the phone app on car because there is interference from the Apple Watch. And resolution is to turn off watch when using Apple car play. Really? That’s ridiculous. Suburu needs to fix this important software issue. More

The service center did a great job making sure my Crosstrek got its required maintenance and were very helpful when my car was ready. Crosstrek got its required maintenance and were very helpful when my car was ready. More

She was very courteous, efficient and helpful. She contacted me promptly and gave me good information. She contacted me promptly and gave me good information. More

Peggy understood that I needed to pick-up my daughter from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was ready. I even made it to the school ahead of time! Thank you, all! More

I was very disappointed to learn that I paid about 30-40% more for my 60K services than a local independent shop would charge. I will have to reevaluate my long and loyal service here. more for my 60K services than a local independent shop would charge. I will have to reevaluate my long and loyal service here. More

Quick to offer help and clear explanation of tires issues. Provided also tires change estimates issues. Provided also tires change estimates More