Albany Subaru - Service Center

I came i to have an oil change and to check items that I considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had c considered on my extended warranty. I had to pay for the diagnosis, which I did not want to, but I thought the diagnosis was thorough. I also had coupons and I was able to use all of them, including free new wiper blades and an alignment check. More

All good, except they told me the car wouldn't be done until five, so I Ubered home and they texted me right as I got home that the car was done. I would have gone for coffee and stayed near the service c until five, so I Ubered home and they texted me right as I got home that the car was done. I would have gone for coffee and stayed near the service center....glad they were quick, but knowing they would be quick would have saved me a 30 dollar uber. More

Excellent service. In and out quick at a reasonable price for a dealership. Will be back. In and out quick at a reasonable price for a dealership. Will be back. More

Very efficient, great customer service I enjoyed my waiting time in the lounge. I be back again! waiting time in the lounge. I be back again! More

the backordered battery for my car finally came in so I had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hou had service plus battery plus help with star link. Was told probably would not be ready until late afternoon. They finished everything in a few hours so I had car much earlier. Thank you Subaru Service. More

Very pleased with service and especially Peggy Martinez, Service Advisor. Always knows about my car and steers me to what really needs to be done or not done at the current time. Service Advisor. Always knows about my car and steers me to what really needs to be done or not done at the current time. More

We love the good people at Albany Subaru. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. They have provided us with excellent service for the last 7 years. I even drive all the way from Castro Valley because you have been so good to us. However for the first time something does not feel right for us. The battery is dying for second time. And is was explained to me that I need to get an extended warranty. And that the car would need a new battery and a retrofit. If you check our records an software upgrade regarding the battery was missed. We had the car battery die on us 3 times. Twice in our driveway, we have roadside assistance thru our insurance, but the 3rd time we were out and told we would have to wait an 1 1/2 hr,. for help. This has been the only real problem we have had and to us you are passing this problem on to us. In our minds this should be a recall. I have voiced our displeasure to the excellent service rep. that recently helped us. Please get back to us. Ted & Mayona Rucker More

I always appreciate the peace of mind I get from having the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking t the folks at Albany Subaru work on my vehicle. In this case I was a late day drop in with a battery issue and Alan Poon was very helpful in talking through the options and taking care of my vehicle in a timely manner. Keep up the great work! More

Excellent service, fast-tracking a simple battery replacement. Great shuttle service offered and terrific staff and crew!! replacement. Great shuttle service offered and terrific staff and crew!! More

Some mistakes were made but they were resolved quickly thanks to good communication with the service department. thanks to good communication with the service department. More