Aaron Grigsby

They told me it would take 90 minutes. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. More

by BJMINSA Verified Customer Verified Customer

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We truly did buy our car from Albany Subaru because of their service department and I had the pleasure of receiving a phone call from Aaron. For years we had leaned on amazing service and communication fr their service department and I had the pleasure of receiving a phone call from Aaron. For years we had leaned on amazing service and communication from Jay and Alan. Albany service dept is completely high tech and accurate on the finish time. We are happy to have purchased CarDoc so we don't have to pay out of pocket anymore. More

by RE8 Verified Customer Verified Customer

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The Service dept is excellent! Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay and staff! Renné Beasley More

by BEASLEYR51 Verified Customer Verified Customer

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Pleasant and competent staff make a necessary trip a pleasure. The 90 minute service option, when possible, is an added bonus. I always feel that I am safe on the road because my Subaru is in top condit pleasure. The 90 minute service option, when possible, is an added bonus. I always feel that I am safe on the road because my Subaru is in top condition. More

by docdanadkr Verified Customer Verified Customer

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The cat got stuck in a tree and then threw up on a Subaru.. Bye bye Subaru.. Bye bye More

by gsemow Verified Customer Verified Customer

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Both Aaron and ToriI were the customer reps who helped me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. More

by donnagrivers Verified Customer Verified Customer

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The service was quick and the staff had good customer service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it More

by santiagojr.bataller Verified Customer Verified Customer

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Aaron and his staff have once again proven the best match for us and both our Subarus. Aaron and his people are patient and excellent technicians. for us and both our Subarus. Aaron and his people are patient and excellent technicians. More

by RMV-QSHIP Verified Customer Verified Customer

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Efficient professionals friendly good accommodate to my early arrival, and over all good service , I like it early arrival, and over all good service , I like it More

by ed3duardo Verified Customer Verified Customer

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Albany Subaru exudes customer service. Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me opt Staff is outgoing and always listens. My personal contact, Dale Phipps , who personally sold me my Subaru , was absolutely the best —- he gave me options that worked for me, got me the Subaru I always wanted at the best price I found shopping and with more features than I expected to get. He gave me his personal cell number, even followed up after sale and set my first service appointment with Service Director Aaron Peason—-both of these managers exceeded my expectations and did it with respect and attention to detail. I will not go anywhere else for my automotive needs! More

by JOHNNAKA Verified Customer Verified Customer

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