Albany Subaru - Service Center

I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

Fast work, reasonable prices, knowledgable people, and very timely. If you have a Subaru, they'll make sure you get the work done! very timely. If you have a Subaru, they'll make sure you get the work done! More

Everything went very, very well. I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was re I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was ready for pick up before noon. Everyone I've dealt with from those in the sales department when I bought the car a year ago, to those I've met in the service department are all Class-A! More

Great service and very friendly personnel. Everything was taken care of in timely manner and professionally. Everything was taken care of in timely manner and professionally. More

Extremely organized and professional from dropping off the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to m the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to my questions re maintenance coverage. All around pleasant experience! More

Easy to schedule appointments. The service staff is always friendly, courteous, helpful and professional. The shuttle drivers are courteous and helpful. The service staff is always friendly, courteous, helpful and professional. The shuttle drivers are courteous and helpful. More

Service folks are great at taking care of you, blah blah blah blah blah blah blah blah blah blah More

Very courteous staff processed repairs efficiently. Vehicle was ready when promised, clean and the recalled items replaced. . Vehicle was ready when promised, clean and the recalled items replaced. . More

Comfortable lounge with a great selection of snacks and beverages to sustain you while you wait for the service to be completed. beverages to sustain you while you wait for the service to be completed. More

I was satisfied with my service experience. James was very helpful and clearly explained my options and their costs. James was very helpful and clearly explained my options and their costs. More