Alexandria Volkswagen

Thank you Rob for making sure I got Tiguan in time for my daughter's 6th birthday. You made her birthday special! daughter's 6th birthday. You made her birthday special! More

Thank you Rob Rocheford and the staff at Alexandria VW! ! Rob was an absolute pleasure to work. He was professional, easy to work with, and really wanted to help me make the right decision. Rob didn't put a ! Rob was an absolute pleasure to work. He was professional, easy to work with, and really wanted to help me make the right decision. Rob didn't put any pressure on me as I was trying to decide which vehicle I felt was the best fit for me. He listened to what I was looking for, answered all my questions, and carefully explained vehicle features. I'd definitely recommend him and Alexandria VW to anyone looking for a new or used vehicle. Thank you for all your help!!! More

Easy transaction. Helpful salesperson who knew the details of the car and facilitated a nice test drive Helpful salesperson who knew the details of the car and facilitated a nice test drive More

I can give them zero they are so bad attitude ever please don’t go there don’t go there More

Although I have yet to decide on a vehicle, Rob. R has been the most helpful sales associate that I’ve worked with thus far in my search! He’s quite knowledgeable about his trade, and he made me fe R has been the most helpful sales associate that I’ve worked with thus far in my search! He’s quite knowledgeable about his trade, and he made me feel very comfortable throughout this part of my journey. Not only did he have a slew of options for my specific vehicle make, but also provided other options that hit my criteria to a “T” and made me take a second look without making me feel overwhelmed. Keep up the great work! More

Rob Rocheford did a great job helping me to buy WV Atlas. He went above and beyond to satisfy me needs. Thank you He went above and beyond to satisfy me needs. Thank you More

I went to test drive a vehicle yesterday at Alexandria VW & I had a very unpleasant experience with this dealership. My first interaction with the salesman I spoke to over the phone (Sorrell Carter) was not & I had a very unpleasant experience with this dealership. My first interaction with the salesman I spoke to over the phone (Sorrell Carter) was not the type of customer service that I would expect. Upon my arrival, he thought it was funny to say “oh, we sold the car” & laughed after saying he was just kidding. His manager (name unknown) never formally introduced himself but also commented as if he was in on the “joke”. From the start after walking in, I felt pressured & very uncomfortable by the sales attics they used. I test drove the car & after arriving back at the dealership I was asked to sign that we went over the CARFAX report, yet I never received a copy. Then I proceeded to apply for financing with them. I was 1st told I was denied, then a woman in their finance says she was able to get me approved at 14% APR which was ridiculous. She also never formally introduced herself. After magically getting approved, I was told if I didn’t finance with them, I would have to pay an additional $2k on the car I test drove. On top of that, I was being rushed into making a decision & I went to call my bank to re-apply with them for more money for my used car loan than I was originally approved for & while I’m dealing with that, I continued to get called to the finance lady’s office & the salesman (Sorrell) kept hassling me while I’m on the phone after I told them I’m going to weigh my options. He had a “do you want the car or not attitude & if you don’t finance with us you’ll pay alot more money”. I was alone yet my husband was on the phone majority of the time listening to them going back /forth. After I got approval from my bank, they were asking me for $1,000 that would supposedly go toward my down payment to “hold” the car even though they had to repair the broken left mirror & I wasn’t willing to drive it off the lot Until it was fixed. They told me it would take until Monday to repair it. I asked them why I couldn’t come back in the morning but they wouldn’t accept it. I called my grandmother bc she was nearby to have some support in person & so she could hear their reasoning for requesting the money before any paperwork or anything else was done. Apparently, they had other deals going on meanwhile I’m sitting there trying to figure out what their intentions are. After some time, before my grandmother could get there—Sorrells manager (name unknown) comes in there & says “Sorry, but the car is now sold”. I was in shock, yet relieved I didn’t give them a dime! It was a complete waste of time & the salesman called/text me afterwards trying to displace blame. He also didn’t bother to apologize bc it wasn’t “his sale” I guess he felt he did NOTHING wrong allowing his customer to be treated in such a disrespectful callous manner. I do NOT recommend buying from them. No Car is worth your dignity. I’m glad I held my composure & gracefully walked out. If you decide to go to that place; record everything! Get all names, & copies & don’t sign anything without taking pictures 1st in case they don’t give you a copy. Lastly, do NOT go alone! More

I just traded in my leased car and a few days ago and Rob Rocheford was fantastic to work with to find the perfect new vehicle for me. He was patient, very enthusiastic, and also very knowledgeable about his Rocheford was fantastic to work with to find the perfect new vehicle for me. He was patient, very enthusiastic, and also very knowledgeable about his job and answered all of my questions that I had. He really helped make my entire experience go smoothly and I would recommend others to seek him out if they are looking to lease or purchase a vehicular at Alexandria VW! More

Went in to the dealership not exactly sure if I was going to go through with getting the car I was looking at, but now here I am driving it! Ali was great to work with throughout the process, kept things smo to go through with getting the car I was looking at, but now here I am driving it! Ali was great to work with throughout the process, kept things smooth and kept the ball rolling. No hiccups, no problems. Couldn’t have asked for a better representative of VW! More

I would like thank Sorrell Carter for helping my get out of another faulty Volkswagen Atlas. I really appreciate your hard work and your effort in regards to this matter. If you’re ever in the market for a of another faulty Volkswagen Atlas. I really appreciate your hard work and your effort in regards to this matter. If you’re ever in the market for a Vehicle and going to Volkswagen ask for Sorrell Carter. I would also like to thank Chris the sales manager who tried to assist me the most he could I understand the trade value was out of your hands and someone else made the call on what to offer me. I just would have thought that Wes Greenway Alexandria Volkswagen would had showed me a little gratitude being that I purchased two faulty Atlas that give me a problem from day one ( before pulling off lot ) and because despite those vehicles I still was willing to spend my hard earned money on a vehicle that’s on their lot. To the owners y’all have to do better with returning customers 👎🏻 More