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Alfa Romeo Fiat of Strongsville
Strongsville, OH
1,182 Reviews
Welcome to Alfa Romeo and Fiat of Strongsville!
Located in Strongsville Ohio we are one of the nations top Alfa Romeo dealership. With one of the largest Alfa Romeo inventories you'll find anywhere, we are sure to have the right car for you at a price you can afford. Our pre-owned department specializes in luxury vehicles and changes daily, if we don't have there is a good chance we can get it for you. Visit us in person or online and see our full selection of new and pre-owned vehicles.
We pride ourselves on unparalleled customer service that includes: Free NATIONWIDE shipping on all new Alfa Romeo vehicles, local service drop off and pick up, and free loaner cars. Also, when it is time for repairs or maintenance you can count on knowledgeable service advice and skilled professional technicians to get the job done right the first time.
We work hard every day to live up to our reputation. Stop in to see us, contact us online or by phone with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,182 reviews
November 17, 2020
If you are planning on purchasing across state lines from this dealership, I would not recommend. They were initially pleasant to work with but once I picked up the vehicle and drove away, their true custome this dealership, I would not recommend. They were initially pleasant to work with but once I picked up the vehicle and drove away, their true customer service, or lack thereof, was unveiled. While my sales rep was helpful, everything else was terrible. I signed all of the paperwork well in advance of my pick up date since I was located in Michigan. The initial person that I worked with for the contract paperwork said that I would receive my copies when I picked up the car. On the day of pick up, September 18th, the car was ready to go but no paperwork was available. I was told then that copies of the contract paperwork as well as title memorandum would be mailed. On October 7th I reached out to my sales rep as I still had received no paperwork at all. After more follow ups, I finally received the title info on October 14th. But still no contract paperwork. More follow ups. I was told on 10/15 that the sales manager said that paperwork was being mailed. I eventually received this paperwork week of 10/19. My temp tag expires on 11/1. Considering the long delay in getting the title info from the dealership, the subsequent time it takes the bank to process the title transfer package and send to Michigan Secretary of State, and the obvious inherent delay in getting appointments at Secretary of State during this COVID era, I asked for a tag extension. Bear in mind, had dealership been prompt in getting my title info to me, this would have been a non-issue. At any rate, they have refused to do so. I worked through my sales rep who forwarded my text messages to someone internal and also forwarded me to her VM. I have yet to EVER hear back from her. But my rep has texted me to say that they cannot (will not?) help me. When all was said and done, my tag expired for several days before I eventually was able to get the title and new tag. There was another issue early on that ultimately resolved on its own. Not sure who (Ally or dealership), if anyone, was at fault and I only bring it up because the communication during this issue was atrocious. I worked through my sales rep initially but due to the severity of this issue, I escalated to the sales manager. I left several messages and never got a call back. I then escalated to general manager several times and never received a single call back. I eventually got in touch with the sales manager. But, it took SO MANY calls, texts, and VMs to eventually speak with someone. And, again, the general manager NEVER bothered to call me back. Not even to ensure everything got resolved to my satisfaction. Great customer service should be at all levels, especially with the leadership team. The impression I have is that the GM really doesn’t care. So, if you are looking for good customer service, I would strongly suggest going elsewhere. I have bought a lot of cars over the years from many dealerships and this was, by far, the most miserable experience in my life. More
by jfoster3339
Employees Worked With
Ron Kapis
Helpful November 16, 2020
I leased an Alpha Romeo Giulia from Douglas Friedman this weekend. I have been in sales for over 30 years and I have bought many new cars in my Sales Career. Doug and all the others at Alfa Romeo of Strongsv weekend. I have been in sales for over 30 years and I have bought many new cars in my Sales Career. Doug and all the others at Alfa Romeo of Strongsville were very professional knowledgeable and made the process enjoyable and gave me the pricing I requested. I look forward to continuing my relationship with Doug since I have only scratched the surface of learning about my new Giulia. I like working with a team the strives for excellence in customer service. More
by suzannedior
November 15, 2020
Excellent Team! I worked with Doug and Bruce and they were Awesome! My husband worked with Doug and bought a Giulia.... Doug moved to Strongsville and I purchased the Stevilo from him. were Awesome! My husband worked with Doug and bought a Giulia.... Doug moved to Strongsville and I purchased the Stevilo from him. More
by Smull018
November 13, 2020
My sales consultant Doug Friedman was the most professional and knowledgeable car dealer I have ever dealt with. I’ve leased at least 15 vehicles in my life and Doug made the process easy and basi professional and knowledgeable car dealer I have ever dealt with. I’ve leased at least 15 vehicles in my life and Doug made the process easy and basically pain-free. He knows his vehicles and the fiance process. I love my Alfa and I love Doug. Going back in for another one for my wife. More
by mjgoldber
Employees Worked With
Doug Friedman
November 12, 2020
I am very pleased with the Salesman who have sold me the I am very pleased with the Salesman who have sold me the car . It's nice to talk to a seller who not only wants to sell a car but also wants custome I am very pleased with the Salesman who have sold me the car . It's nice to talk to a seller who not only wants to sell a car but also wants customers to be satisfied with their service. Doug Friedman More
by Albert
Employees Worked With
Doug Friedman
November 12, 2020
Purchased my new car from Doug! Excellent customer service, questions were asked to ensure that I was getting a vehicle that would fit my needs. The transaction was very smooth, fast, and professional service, questions were asked to ensure that I was getting a vehicle that would fit my needs. The transaction was very smooth, fast, and professional! Highly recommended, I will definitely be purchasing my next vehicle here! More
by TravisBrown99
November 09, 2020
I enjoyed working with Jay Taner! He is very knowledgeable and accessible, especially during this pandemic and wait times for my car to come from Italy. knowledgeable and accessible, especially during this pandemic and wait times for my car to come from Italy. More
by NDATTILO
Verified CustomerEmployees Worked With
Jay Traner
November 07, 2020
Great experience - no pressure - great price - great service - JT Smith delivered our car to Pittsburgh and picked up our trade. He helped me with some setup question via texts and Facetime. service - JT Smith delivered our car to Pittsburgh and picked up our trade. He helped me with some setup question via texts and Facetime. More
by Bob B
November 02, 2020
JT Smith was great--see him to buy a car there. The process was so painless. All the paperwork was ready when I go there, so all I had to do was sign and drive! Our experience was so good that my husba process was so painless. All the paperwork was ready when I go there, so all I had to do was sign and drive! Our experience was so good that my husband went back and bought a second car. More
by LIZ P
Employees Worked With
JT Smith
October 30, 2020
Took care of the problem with my Fiat, every one was very helpful and friendly, Fiat of Strongsville has taken care of our 2012 Fiat 500 sport, our 2014 500L, now our 500 Abarth. helpful and friendly, Fiat of Strongsville has taken care of our 2012 Fiat 500 sport, our 2014 500L, now our 500 Abarth. More
by Duane Schlosser
Employees Worked With
