All American Chevrolet of Midland

Dropped vehicle off at 10:30 AM for scheduled oil change that was covered under extended warranty. Didn’t hear from the dealership so decided to arrive at the service department at 5:15PM. Service Advisor c that was covered under extended warranty. Didn’t hear from the dealership so decided to arrive at the service department at 5:15PM. Service Advisor could not locate the vehicle in their system and was not aware of any services to be rendered. Few minutes later the Advisor said he found the vehicle in their system, but the service request was only “saved” in their computer system and not “processed”. Oil had not been changed. They acknowledged their mistake and changed the oil while I waited for 25 minutes. Unsure if a full oil change service was actually completed since this was the end of the day and perhaps the technician might have been rushed. At check out, the Service Advisor did not file a warranty claim for the oil change and attempted to charge me. The extended warranty covers oil changes and the fact that the vehicle was covered under the warranty was communicated when we dropped off the car. Ultimately the service advisor told us to take the car. Interesting thing was the vehicle moved from the oil change service lane to the back of the dealership for processing after it was dropped off. However, with the service request only being saved, there was no paper work for the vehicle, yet the vehicle was moved without paperwork and sat all day. More

The thing the I like the most was they finding me a good deal thanks for everything deal thanks for everything More

The service department did a great job on the car. They did leave a little dirt in the car. It was easily swept away but a quick vacuum would have been nice They did leave a little dirt in the car. It was easily swept away but a quick vacuum would have been nice More

Great staff! Every person 🧍 dealt with was very friendly & knowledgable. They all made my new car purchase a great experience! Every person 🧍 dealt with was very friendly & knowledgable. They all made my new car purchase a great experience! More

Good receptionist but bad service. had an appointment at noon for an oil change and tire rotation. They “forgot” to rotate tires and truck wasn’t done until 4:30pm. This is the 3rd ti had an appointment at noon for an oil change and tire rotation. They “forgot” to rotate tires and truck wasn’t done until 4:30pm. This is the 3rd time they “forget”, so mark your tires to ensure they do their job. More

I had a Great experience. No problems at all. Fast and efficient . Thanks for everything . No problems at all. Fast and efficient . Thanks for everything . More

They were good helped me out pretty quick with my recall. They are friendly and helpful They are friendly and helpful More

They were good helped me out pretty quick with my recall. They are friendly and helpful They are friendly and helpful More

Purchased used vehicle online through Driveway. com. The dealer (All American Chevy) listed the mileage as 7929. On the Title Reassignment it showed 8012. When I received the vehicle, I discovere com. The dealer (All American Chevy) listed the mileage as 7929. On the Title Reassignment it showed 8012. When I received the vehicle, I discovered that the actual mileage was 13,617! They had been going off the odometer's Trip A mileage (a rookie mistake). A dealer should know better. More

Buen trato amabilidad excelente servicio puntualidad gracias por todos los servicios exlente trabajo contento y satisfecho gracias por todos los servicios exlente trabajo contento y satisfecho More