All American Chrysler Jeep Dodge Ram FIAT of San Angelo

While they've got lots of vehicle inventory, the sales and finance people have a complete and TOTAL lack of communication & follow-thru, once the "sale" is done. They happily took my money (a Cashier' and finance people have a complete and TOTAL lack of communication & follow-thru, once the "sale" is done. They happily took my money (a Cashier's Check for the purchase price), but then told me the vehicle still needed to be serviced & inspected. After a few days, I called and was told that the "remote" (the key-fob) was defective and a new one was on order, but it could take several days to a week to receive. I asked if I could take delivery anyway, and just come back when the key-fob arrives, and they said, "sure, no problem. Come by tomorrow afternoon, we'll have it ready". I arrived the following afternoon, only to find that the vehicle had NOT been "fully" serviced (if at all), nor had it been washed & detailed as they had said it would be. The oil was still dirty, none of the fluids had been topped-up, and the vehicle was filthy. I was pissed!! I asked to speak with the Service Manager, and he assured me that the oil had been changed, but agreed that the fluids were missed (really...?), and not washed and detailed (obviously). They topped the fluids, and I left. Had I not called to check on the vehicle's status, how long would I have waited? Would they have just kept the vehicle until they received the new key fob? Why didn't anyone think to call me and give an update? Unbelievable... They did call a few days later, and I returned to have the new key programmed, which went smoothly. I still do not believe the oil was ever properly changed, because the "oil life" monitor had not been reset. It was indicating "23% life remaining" (about 75% used), so I changed it myself and reset the monitor. To date (now 3 weeks later) the oil is still quite clean... it had definitely not been changed by them (it was very brown for having supposedly been changed by them the day before). They also never did the wash & detail work, as indicated. Lord only knows what else they missed or omitted. UPDATE: I discovered that there was no lug nut "key" supplied with the vehicle (although they did supply a brand new spare tire). If I did have a tire problem, I had no way to remove a tire and put on a spare. I alerted them about this oversight, and they said they really couldn't do anything, as they [apparently] didn't get the key with the vehicle. I ended up buying 20 new lug nuts, and they were kind enough to change-out the tires and install the new lugs for me, at no charge (I changed tire sizes, to a smaller off-road tire). They did do me good on that situation. Thank you! Although I'm quite happy with the vehicle, I'm quite disappointed with this dealership. Very POOR customer service, as a whole (with the exceptionof the tire work, thanks Gage), and poor communication with the customer. I probably would not buy here again. I might recommend them to someone looking to buy, but with the warning to make them communicate better. More

Very helpful and communication was great. My car was clean and everything was done in a timely man wr My car was clean and everything was done in a timely man wr More

IA a very friendly environment good customer service and fast service I will recommend this shop to anyone fast service I will recommend this shop to anyone More

Friendly, took care of my needs without taking a lot of time, will highly recommend. time, will highly recommend. More

Alex in the service department was very helpful. He made sure we got everything we needed. Helped get our SUV to the correct place to get fixed . He made sure we got everything we needed. Helped get our SUV to the correct place to get fixed . More

Johnathan Vasquez is a great Salesman! Always finds exactly what I am looking for! Best service in San Angelo! Always finds exactly what I am looking for! Best service in San Angelo! More

We love All American. They always take great care of us and our Dodge Ram. Friendly and fast! They always take great care of us and our Dodge Ram. Friendly and fast! More

Service was good and quick. Atmosphere was nice and coffee was hot. Thank you so much. Atmosphere was nice and coffee was hot. Thank you so much. More

Service writers are super. Had my car in and out in no time. Work seemed to be properly done. Had my car in and out in no time. Work seemed to be properly done. More