All American Chrysler Jeep Dodge Ram of Odessa

not happy with service we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in th we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in the front passenger tire, if they'd check that also, the appointment for this recall was made 3 months prior to 07/5/19 with a service advisor that no longer works at lithia, she didn't make the appointment like she'd told us she was , when we arrived to leave the truck the service dept. didn't even know we were coming , i told them i had an appt. they looked it up and it was no where in the system. he said it's ok though we 're just a little busy right now but we can have it by monday 7/8/19, i told him actually we are going out of town and won't be back to pick it up until 7/15/19 he said oh ok that will be plenty of time to get it ready we will have it ready for you. We left content knowing they'd have plenty of time to finish our truck and not feel rushed. on 7/10/19 we get a call from lithia saying they couldn't find the noise we heard in the tire, so my husband told them ok that's fine , but they said they'd go ahead and do the other stuff that was listed on our truck. When we arrived on 07/15/19 around 5:30pm to pick our truck up, first of all they couldn't find it, which made my husband pretty upset, then when it was finally found the service advisor said nothing had been done on it, that it was waiting to be test driven for the noise in the hub, i told him no! we spoke to someone here about that and they said they would have it ready and the original stuff done (recall and oil change) to it, he said i don't know then, while i'm arguing with him another advisor speaks up (jose Tejada) and asks what the problem is , i start telling him and he says no actually i drove it and didn't find any noise so we were waiting for a test drive on it with the owner to see what noise they were hearing , i said ok and we told them over the phone to forget it if you didn't hear it , but that was'nt what the original appt, was for so why wasn't the recall and oil change done it's been here over a week? He said i don't know jason has left for the day, i said well we left this truck over a week and were told it would be ready to pick up on 7/15/19 and we need this truck for work tomorrow and it's not ready, he said well i can have it ready for you in the morning i'll get the service guys to fix it first thing and call you, i never heard back from him on 7/16/19 so i called up to lithia about 3pm and was told he was busy, after i called his number from his card first so i left a message and asked for him to call me back, at this point i'm already furious with the service we've gotten from lithia, he never called me back but around 4pm my husband was called that the truck was ready. Seems like there's a lack of communication at this service dept. appointments aren't made when they say they are, the vehicles are never able to be found when we're there to pick them up, no one has a word here or it means nothing they never , ever come thru with what they say they are going to do, can't be trusted period. The turn around on service advisors is awful and that is the first thing they ask when you're there for service who's your service advisor?, well it's never the same one since they don't last so i don't even know why we are asked that, so if our advisors aren't there anymore then what happens no ones knows squat about the vehicles and if they're getting the work done or not, someone should pick up on that , all this lack of communication and disorganization at the service department needs to be worked out it's awful and i'm very dissatisfied with all american dodge of odessa. More

life time oil change Emily did a great job at service recovery for my visit Saturday 7-13-19. I can see Dodge is doing a lot of things to improve the poor service record i Emily did a great job at service recovery for my visit Saturday 7-13-19. I can see Dodge is doing a lot of things to improve the poor service record in Odessa. Keep it up you are improving. Thanks. More

Poor communication with the servce staff. Every complaint we had with our 2016 Ram Rocky the service manager said it was not covered by warranty. My 2016 Ram has less then 36 thousand miles an Every complaint we had with our 2016 Ram Rocky the service manager said it was not covered by warranty. My 2016 Ram has less then 36 thousand miles and is under the 3 years. But dodge does not cover that under warranty More