Allen Turner Chevrolet

Not your typical salesman We just bought a 2016 F250 from Allen Turner Chevrolet. Our salesman was Michael Hurst. We could not have asked for a better salesman and overall purc We just bought a 2016 F250 from Allen Turner Chevrolet. Our salesman was Michael Hurst. We could not have asked for a better salesman and overall purchasing experience than what we received today. Mr Hurst was friendly, informative and very easy to work with. We HIGHLY recommend asking for him when you visit this dealership. More

Painless purchase:) Mr Fahey did a great job and ALL the leg work! The waiting area was even inviting for my 4 year old. During our wait she was able to eat snacks color Mr Fahey did a great job and ALL the leg work! The waiting area was even inviting for my 4 year old. During our wait she was able to eat snacks color and watch tv comfortably!! Thanks again Mr Fahey we hope to make another purchase in the future with you:!) More

Perfect Experience Our experience at Allen Turner was great from start to finish thanks to Mike Hurst and Rob Godwin. Mike was helpful through the entire process and was Our experience at Allen Turner was great from start to finish thanks to Mike Hurst and Rob Godwin. Mike was helpful through the entire process and was helpful in every step of the way with helping us feel comfortable with our selection and purchase. I would highly recommend Mike to anyone looking for a vehicle. Rob was awesome with helping us get a great deal with financing. Thanks to Mike and Rob for making it an enjoyable, no-pressure experience. We couldn’t be happier and will definitely recommend to others. More

words and actions same I gave them my $ limits and my type of vehicle I wanted and they were able to make it work for me. Steve was straight forward and didn't promise anyth I gave them my $ limits and my type of vehicle I wanted and they were able to make it work for me. Steve was straight forward and didn't promise anything he didn't deliver. They worked hard to get me financed and because of my health needs delivered it to me. AWSOME PEOPLE More

They WILL go the extra mile! So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like it is always changing but theyre always super friendly and very polite. The professionalism is definitely there with the manager. Being in the waiting room and listening to a lady who was a little disgruntled about her vehicles repair. Turns out it was just a misunderstanding on the write up of her repair time. The staff gave her many options to accommodate her and all i can say when the manager spoke to her was, WOW. He went above and beyond to make it right for her by diligently aquiring her a loaner vehicle. Seems like the repair length was going to be longer than initially described. She left happy it seemed. Really great to hear managers actually care about the needs of their customers. Great job! More

FANTASTIC EXPERIENCE! We had a fantastic experience at Allen Turner Chevrolet! Jessy Stancher and the finance department made our dreams come true in a matter of minutes! I We had a fantastic experience at Allen Turner Chevrolet! Jessy Stancher and the finance department made our dreams come true in a matter of minutes! I will highly recommend to all my friends and family. More

AVOID THIS DEALERSHIP! LOTS OF PROBLEMS...STAY AWAY! After recieving a quote to fix the AC on our 2015 Suburban we were told that the problem was addressed in a GM special LOTS OF PROBLEMS...STAY AWAY! After recieving a quote to fix the AC on our 2015 Suburban we were told that the problem was addressed in a GM special coverage service bulliten (17336-02), but because we had 82k miles on the vehicle we would not be offered any financial assistance. This was in December of 2017. We saved our money and tried to schedule an appointment to have the work done in February of 2018, but the reps in the service department never called us back. We had to keep calling until someone would take care of us. This seemed to annoy them. When we drove an hour to the appointment we were told that there were additional steps required to perform the service that were not on the original quote and it would cost over $100 more. No explanation was given so we were left to assume it was just a sloppy and incomplete quote. They didn’t touch the vehicle until an hour after the scheduled appointment time and then after waiting several hours they said that they would need to keep it overnight. When my wife went to get her purse the guy working on the car was surprised and asked her what she was doing because he’d be done in less than 30 minutes. Obviously poor communication between the front office and the people working on the vehicles. During the several hours of waiting someone told my wife about the GM dealer empowerment bulliten that applies to vehicles with special coverages. She decided to ask if the service representative would use the policy evaluation tool to see if GM would offer any assistance on our AC repair. The representative didn’t have any idea what we were talking about. We eventually found someone who did run the policy evaluation tool and told us that GM was offering $300! GREAT NEWS! Except then the rep informed us that because of “bad blood” between us and the dealership they wouldn’t be offering us any of that money. They went on to give the normal speech about completing a 27 point inspection, but when asked what that consisted of nobody would tell us. I just don’t think this dealership likes getting asked questions. They also refused to tell us what “bad blood” meant, but when my upset and confused wife was leaving they were sure to tell her to give them “high scores” on the survey! I don’t think so. The worst part is that after the vehicle was taken home we looked at the new combination cooler that we just spent about $900 for and realized that the AC condenser shield assembly was NOT installed! This is step 4 in the service bulliten that THEY HANDED US! QUOTE- “Verify if an air conditioning condenser shield assembly is installed on the NEW air conditioning condenser...” Without this installed we are going to be right back here where we started when the AC goes out again! When we called the service department they said we would need to drive back to the dealer so they could see what we were talking about and verify that there was a problem. Absolutely ridiculous. Yeah, let’s take another 4-5 hours out of our day to let them keep working on our vehicle. This might have gotten caught if they showed us their work instead of just tossing us the keys and saying goodbye. We are done with this dealership and are warning all of our friends and family to stay away. They also left rags in my engine compartment and gave the vehicle back to me with all four tires under 30 psi. I guess these items are on their mystical “27 point inspection”, but who cares right? It’s not their vehicle... Finally, a previous employee of this dealership posted a horrible review on Yelp a few months ago warning potential customers of the “unethical stuff” that they do to include lying about performing inspections. It was so bad that she quit for moral reasons. AVOID THIS PLACE AT ALL COSTS More

Jacob made a customer for life. I've been a Ford guy for many years. Jacob was the best dealer I've ever met. Not only did I find a truck that I never thought I'd be caught driving, I've been a Ford guy for many years. Jacob was the best dealer I've ever met. Not only did I find a truck that I never thought I'd be caught driving, but I've fallen in love with this big red Chevy and I've made a life long friend. I'm recommending this dealership to everyone because of how amazing I was treated by everyone. More

Blessed to have met these people Returning home from vacation on a Friday afternoon is not the time you want to see your engine light and truck shut down. Yet I was blessed to have t Returning home from vacation on a Friday afternoon is not the time you want to see your engine light and truck shut down. Yet I was blessed to have this happen a few miles from Allen turner Chevrolet Upon arrival I was greeted by Doyle who seemed to be concerned and told me to sit tight while he checked to see what he could do. I know he pulled some strings for me to get me home. I believe Nate was the repair person he got to fix my truck. Meanwhile as we waited my wife decided to test drive a vehicle and found the sales dept to be as helpful as your service dept. I cannot overstate how much I appreciate the help I received. Help is one thing but kindness is another and the attitudes of those I met at this dealership were far above what one would anticipate finding. Thank you again to all who assisted us and may God bless you. And yes I would without reservation refer this dealership to everyone I know m More

Very happy with our experience Everyone very nice and helpful. Our Sales person Jessy very professional. They didn't play games like most dealerships. We were able to come to deal o Everyone very nice and helpful. Our Sales person Jessy very professional. They didn't play games like most dealerships. We were able to come to deal on our vehicle purchase quickly. More