Anderson Toyota Lexus

Took car in for oil change, after 1 1/2 hrs asked what was taking so long, service rep couldn't find car, after questioning other rep, found car. I t seems that appointments don't mean a thing. Since the was taking so long, service rep couldn't find car, after questioning other rep, found car. I t seems that appointments don't mean a thing. Since the dealer moved off E. State ST, the service dept has gone down hill. They don't seem to care about customers, or, the time it takes them to do any simple work. Service reps act like they don't care about customers. After doing business with them for over 10 years, I will no longer go to this dealership, and, would tell others to avoid them. If I was in the market for a new car, I would find some other dealer to go to, even if I had to go out of town to get there. They are no longer the dealership they used to be. More

I was returning from vacation in Wisconsin to my home in Virginia Beach when the dreaded "check engine" light came on when I was still in WI. Closest Toyota dealership did not have a tech who could diagnos Virginia Beach when the dreaded "check engine" light came on when I was still in WI. Closest Toyota dealership did not have a tech who could diagnose and fix whatever the problem was. They did however call Anderson Toyota to ensure they could take care of whatever was wrong. Great referral - Anderson not only took me right in but they diagnosed the problem quickly and said they had the part and could make the repair. Within two hours, I was back on the road and had no further problems on the entire trip. My experience with Anderson Toyota was top notch and hats off to Wesley J. Dundas who was my service adviser. My experience with this dealership couldn't have been any better. I would highly recommend this dealership for any service issue and will certainly keep them in mind on future trips between WI and VA (I make about three each year). More

I rated all 5 starts because when I purchased my Rav4 from Anderson Toyota, the salesman I worked with was Zach Taylor and he was very helpful and friendly. He really did make it a stressless experience from Anderson Toyota, the salesman I worked with was Zach Taylor and he was very helpful and friendly. He really did make it a stressless experience for me so I do recommend Zach to anyone that is looking to buy a new or used Toyota. More

This is the best experience I've ever had buying a car I got a great deal of my new If you're looking to find a good salesman Zack is definitely one of them! car I got a great deal of my new If you're looking to find a good salesman Zack is definitely one of them! More

The sales and service areas were extremely clean. Immediately met by a service representative in clean Toyota front desk attire. The waiting area was clean and comfortable, with a well stocked assso Immediately met by a service representative in clean Toyota front desk attire. The waiting area was clean and comfortable, with a well stocked asssortment of cookies and coffee. Seating was comfortabe. Friendly sales person took a moment to say hello, and give me his card. More

Matt Jeronimous, Jon Detrick, and Dave Pearson were a pleasure to work with. Professional, knowledgeable, friendly, and very engaging. Our experience at this dealership was unlike a "typical" car deale pleasure to work with. Professional, knowledgeable, friendly, and very engaging. Our experience at this dealership was unlike a "typical" car dealership experience. The sales personnel were very helpful but not invasive or pushy. Created a great environment for asking lots of questions and getting straight answers. We are value shoppers and this dealership had the vehicle we wanted at a very competitive price. We will certainly make this dealership our first stop for our next car purchase. More

The service department is always outstanding. Jeff and Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. Rob are extremely helpful. The service area is always clean. Recall notices have been automatically resolved without my intervention. More

I was given an accurate estimate for service on my IS I was given an accurate estimate for service on my IS Lexus. They ordered the parts in a timely manner, and then provdied me with a loaner for the I was given an accurate estimate for service on my IS Lexus. They ordered the parts in a timely manner, and then provdied me with a loaner for the day so my life would not be interrupted. They also used the "best" coupon possible to help wWin!ith the final cost. Win! More

The service department was extremely courteous and professional. They were right on time. The Parts Department was also very helpful, knowledge and courteous. The gentleman who picked me up and ret professional. They were right on time. The Parts Department was also very helpful, knowledge and courteous. The gentleman who picked me up and returned me to the dealership was also friendly and professional. More