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Anderson Toyota Lexus - Service Center
Loves Park, IL
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Anderson Toyota Lexus - Service Center
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December 14, 2014
Great experience My experiences with Toyota have always been great. I previously had a Toyota Corolla and was in for oil change, when al smith came up and was talking My experiences with Toyota have always been great. I previously had a Toyota Corolla and was in for oil change, when al smith came up and was talking to me about my Corolla. I was not expecting to get a new car that day, but after talking with al smith awesome car sales man he was able to get me and my family into the Rav 4 which is a better fit for our family. Al smith was a great guy,good with my son when he started getting antzy,always made sure we were doing ok. I would recommended Toyota to anyone looking for a car and to al smith. I dealt with his brother don when I bought my last car. Al smith is a great car salesman made it a better experience. The Toyota team is the best will never go else where. More
by Miss83
Employees Worked With
Al Smith
Helpful October 23, 2014
Parts Delivery Extraordinares! I went in to order a small part for my car one afternoon and after being directed to the parts center I was greeted warmly and talked about the part t I went in to order a small part for my car one afternoon and after being directed to the parts center I was greeted warmly and talked about the part that I needed. It turns out that I only needed a small piece of the part instead of the whole thing, which the woman behind the counter ordered for me at a great savings to me. I certainly didn't expect to spend so little for the piece and I definitely didn't expect to be told I didn't need the more expensive part. It also arrived the very next morning, which happily surprised me because I didn't even go in until late afternoon. Excellent parts department! More
by Caleb.janssen97
July 11, 2014
Friendly, Helpful, and Courteous I was visiting Rockford/Loves Park from Ohio. When I went to leave my motel, I discovered a slashed flat tire on my Lexus. I called Anderson Lexus, th I was visiting Rockford/Loves Park from Ohio. When I went to leave my motel, I discovered a slashed flat tire on my Lexus. I called Anderson Lexus, thinking they would recommend a tow truck company to bring my car into their dealership. Within 30 minutes a friendly, helpful man arrived at the motel and put the spare tire on the car for me so I could drive to the dealership. When I arrived at the dealership, everyone was friendly, helpful, and went above and beyond to quickly get a new tire installed on my car. I was treated as a member of the "Lexus Family" which was comforting being 300 miles from home. I cannot thank everyone enough for assisting me. More
by linda.v.lifsey
Employees Worked With
March 15, 2014
Anderson Toyota has been servicing my 2002 Toyota Sienna for 3 years now. Excellent service all around. Always the estimated price done in a reasonable time. I would highly recommend their service departmen for 3 years now. Excellent service all around. Always the estimated price done in a reasonable time. I would highly recommend their service department. Jacob Whalen is always professional and courteous. I have recently moved 50 miles away and tried a different Toyota dealership for service in my area. I needed my timing belt replaced and drove 1 hour for service at Anderson. It is well worth the drive for quality, fair priced work. A perfect score for Anderson Toyota! More
by skybearmusic
September 04, 2013
I have never had a good experience with this dealership. A couple of years ago,it took four trips to find the problem with my vehicle and i live 20 miles from the dealership. This time I took my vehicle in A couple of years ago,it took four trips to find the problem with my vehicle and i live 20 miles from the dealership. This time I took my vehicle in for a recall.The recall letter stated that the resolution would take only about 20 minutes. One and a quarter hours later I got my vehicle back . AsI left I noticed that my sterring wheel was no longer on straight like it had been since I purchased the vehicle. I had to take it back and wait another 35 minutes for them to correct the problem. They also made me feel like this was nitpicking. I just wanted the vehicle to be as it was when I took it there. More
by cupper99fan
Employees Worked With
don't remember
August 27, 2013
I usually have very friendly, exceptional service at this dealership and the last two visit have not been that great. When I arrived to drop off my vehicle for service, the drive-in bay was full(one side of dealership and the last two visit have not been that great. When I arrived to drop off my vehicle for service, the drive-in bay was full(one side of the bay had a green light and had 3 cars already parked in it and the other side had a red light and there were no cars parked on that side). I had to park my vehicle outside the door and walk in the rain into the service area. No one greeted me when I walked in, every service person had their head down and I felt like no one wanted to help me. Finally someone pointed to one of the service people, Jarron, who ended up taking care of me. I left my vehicle with the dealership to have the aux plug fixed. Jarron did call me later in the day to inform me a new part would have to be ordered and he thought he would have it in the morning. I told him I could leave the vehicle overnight to be fixed in the morning. Jarron then informed me that he would have to double check where to part was coming from and get back with me. He did call me back to inform me the part was coming from Chicago and they would have the part in the morning and my vehicle would be ready sometime that next morning. The following day, I was anticipating a morning phone call that my vehicle was ready and, by 1 p.m., I still had not received a phone call. I had to call the dealership and inquiry to the status of my vehicle just to be told by whoever answered the phone at the service dept. that Jarron was not at his desk at this time and that when he returned they would have him call me. I told whomever I spoke to that I needed my vehicle by 3 p.m. due to my husband having to leave for downtown Chicago by then and I would not have a ride to the dealership after that time. An hour and 15 min. later I still had not received a return phone call from Jarron, so I called the dealership again. Jarron just happened to answer the call and when I inquired, he said he just got my message and that they were just NOW pulling my vehicle into the bay to be fixed. So much for it being done in the morning like I was told. I told Jarron I needed my vehicle within the hour and again explained about not having a ride due to my husband having to leave for out of town. He said it would be ready in 20 minutes. We, my husband and I, arrived at the dealership within the hour like I told Jarron, and thankfully my vehicle was ready. I was very disappointed with the lack of customer service when I first arrived to drop off my vehicle and then the lack of courtesy of not having my vehicle ready when I was originally told and no one from the dealership contacting my in regards and the fact that I had to call them twice to find out when my vehicle would be ready. No one even offered a shuttle, if they even have one, when I mentioned about issues with a ride. More
by bstican
August 21, 2013
We have had great experiences with this dealership, both in purchasing new cars and servicing our cars. We highly recommend purchasing from them. We tell everyone how great they are! in purchasing new cars and servicing our cars. We highly recommend purchasing from them. We tell everyone how great they are! More
by MDP65
August 19, 2013
At a regularly scheduled service the dealership bent over backwards to address a concern I had. They have always treated me fairly. Never have I ever felt that I was encouraged to buy unnecessary services. backwards to address a concern I had. They have always treated me fairly. Never have I ever felt that I was encouraged to buy unnecessary services. More
by mcieslak
August 13, 2013
They went above and beyond expectations when helping me fix an emergency situation with my Highlander. They quickly got me on my way (and on time to a critical appointment)! fix an emergency situation with my Highlander. They quickly got me on my way (and on time to a critical appointment)! More
by Jeffthrana
