Anderson Toyota Lexus - Service Center

Top notch service Today my son and I brought in my Sienna and two recalls that I have, Heather was the first to greet us she quicky looked up the recalls and informed m Today my son and I brought in my Sienna and two recalls that I have, Heather was the first to greet us she quicky looked up the recalls and informed me that one of them was for my sons car not my van. She was able to schedule him this week and she got my van in right away today. She was extremely outgoing and very helpful. Its nice that she asked us what days worked best and didnt just give a date that we had to work around. I recommemd asking for Heather if you have any upcoming service to set. More

Professional service Very professional. Service writer Ryan did a wonderful job. In and out in his estimate of the time necessary to do the repair work. I would highly rec Very professional. Service writer Ryan did a wonderful job. In and out in his estimate of the time necessary to do the repair work. I would highly recommend this dealer. More

Warranty Service I brought in my van do to a suspicios noise in the engine. The dealer checked and diagnosed the problem to be a faulty water pump which confirmed my s I brought in my van do to a suspicios noise in the engine. The dealer checked and diagnosed the problem to be a faulty water pump which confirmed my suspicion as to what may be the problem. Originally I was told that the repair would probably last two to three hours for which I was prepared to wait. Then I was told that they quoted an incorrect repair time. They surmised the correct time would be approximately eight hours and therefore offered a loaner vehicle free of charge, for which I was very greatful, and I accepted. I picked up my van the following day. Needless to say, overall, I was very satisfied with the service i received. More

Brock Correa Service Advisor Brock went above and beyond!!! Polite, professional, friendly, and sympathetic to my issue. I had another appointment after the service appointment Brock went above and beyond!!! Polite, professional, friendly, and sympathetic to my issue. I had another appointment after the service appointment and the service was Completed in record time. More

Always a Pleasure I have known Tony for a very long time now. He gives the best customer service and is very enthusiastic as soon as you walk in. He's very positive and I have known Tony for a very long time now. He gives the best customer service and is very enthusiastic as soon as you walk in. He's very positive and is always on top of his game. I would recommend Tony to anyone if they have any questions that need answers. More

Vince Elias was our service consultant. And from the first phone call I knew I was working with a winning team, we have a 07 RX350 but with the level of service and attention you would have And from the first phone call I knew I was working with a winning team, we have a 07 RX350 but with the level of service and attention you would have thought we purchased it new this year! (Washed with Armor all on the tires was a nice touch) Also, Mark Dailey took the time to chat with us while we waited, one gem of a salesperson.... More

Great Experience! I have driven a Lexus for over ten years and all of them have come from Lexus of Rockford. I keep going back because of the outstanding customer serv I have driven a Lexus for over ten years and all of them have come from Lexus of Rockford. I keep going back because of the outstanding customer service and quality of the vehicles. This week I went in for the scheduled 30,000 mile service on my 2013, and came out with a new 2015 because of an advertisement posted in the showroom about trading in 2013's and the friendly and helpful customer service of my salesperson, Chris Beto. He figured out four options for my trade in and found an excellent deal for me to drive home a new RX. Chris was professional, knowledgable, and made it a smooth transaction. I would not have guessed that I'd be driving home a new car that day, and I love my new Lexus! Thanks Chris! More

Exceptional Service Post-Warranty I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and t I recently reached out to Mike Sartino for assistance for my 2007 Lexus IS350 (i purchased from Mike). My IS is 8 years old and out of warranty, and thus, did not anticipate for such a high level of help and care. However, Mike instantly remembered me from nearly a decade ago and carefully guided me towards my options and had me in their service department that very weekend. From there, Rob Noakes helped me order my parts and set me up to pass my emissions test in no time! My experience with Lexus of Rockford is and continues to be an amazing one. The team has a great community vibe and that equates to- efficient, friendly and reliable service! I highly recommend Lexus of Rockford to anyone that is looking for a new Lexus or needs service to their current one! More

Perceptive Salesman Maybe Jeff Spiess at Anderson Toyota has supernatural powers or maybe he's just a master psychologist in sensing how a prospect, me, ought to be read. Maybe Jeff Spiess at Anderson Toyota has supernatural powers or maybe he's just a master psychologist in sensing how a prospect, me, ought to be read. I showed up at the dealership for some quick recall repairs. Ten days later I drove off in a new Scion xB which I had examined while waiting for my repairs. The catalyst was Jeff Spiess. He handled me and my latent hostility towards car salesmen with self confidence and poise. It was a pleasure to work with him. He's a good guy. Howard McInnis More

Jacob has been servicing all 4 of our Family Toyotas As we moved from the east coast, we tried few dealerships in the area, IL and WI. The most important thing for me was to build trust, I first met Jac As we moved from the east coast, we tried few dealerships in the area, IL and WI. The most important thing for me was to build trust, I first met Jacob when he was simply assisting the service advisors ( Larry and co); and so happy to see and follow his growth to Service Advisor. I come back / call in and ask for him and will come in only when he is at work. That is the kind of Trust I have built with him. Recently I had a check engine light come on along with two others, it was snowing and single digit Temp, I called Jacob and he said enough for me to keep driving, subsequently we pulled over at a local Toyota Dealer and Jacob spoke with the service Advisor and confirmed his Diagnosis and had my anxiety level way down to normal. I wrote this from the Anderson Toyota waiting room, two weeks since I had the light come on, and he is having a look at it and I know that I am in Good Hands. Thanks Jacob, it’s a pleasure coming in and spending with Anderson Toyota, and hope you get a larger share of my pennies than not. To me Jacob = Toyota. Your one of a kind. dk Customer # 67609 on the 17th of Jan 2015 More