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Anderson Toyota Lexus - Service Center
Loves Park, IL
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Anderson Toyota Lexus - Service Center
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August 05, 2018
Great service Working with Jeff and the service department is always a great experience. Every time I need service they have me in and out quickly and without any i Working with Jeff and the service department is always a great experience. Every time I need service they have me in and out quickly and without any issues. I pick up my vehicle and it always ready to go and in better condition than when i brought it in. Thanks for everything. More
by DDS
Employees Worked With
Helpful July 28, 2018
Leaking tire Took my car to the dealership because one of my tires was leaking air. The greeter said they would look at it, told me to go to the lounge and get com Took my car to the dealership because one of my tires was leaking air. The greeter said they would look at it, told me to go to the lounge and get comfortable. A very short time later, my adviser came in and told my I was ready to go. The tire was repaired. A nail was removed and a plug was installed. Very fast repair. More
by long time car owner
Employees Worked With
July 27, 2018
Treat women as you treat men I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and f I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and filled a cup with coffee. Once at the car, the service advisor, Greg, pointed out that the light switch was down when I arrived, causing the lights to be dim. I protested that I know how to move the dial to make the lights brighter, and that I had done that during the several days that the lights had caused me problems. Then he put the headlights on and showed that the lights dimmed. I assumed he was telling me not to drive with the headlights on during the day. I told him I always drive with the headlights on. My inference was that he was not listening to me. Understand that I came into the service bay with a negative attitude. I have had bad experiences will all car dealers in my 69 years. I don't come to a dealer for service unless I can't get it somewhere else. In this case, I inferred the problem with my front turn signals was caused by the replacement of the front headlights--a recall situation. I find that dealership service personnel discount whatever women say. I take offense at that treatment. That made me defensive when called out to the service bay. It didn't help that, when I returned to the waiting area, one of your employees had thrown out my coffee. When service was finished with my car, Greg told me that there was nothing wrong with my dashboard lights. That really set me off. I'd been frustrated by the problem for 4 days and I couldn't accept that there was nothing wrong with it. I became adamant that I would not leave until the problem was evident and fixed; I would not make a second trip for this problem. I suggested a serviceman drive the car. Eventually, Greg took me out to drive with, I think, Vince, a service technician. He was very nice and asked me how the car was acting up. After a short time, he put the headlights on, which caused the dash to dim. I was happy that he had been able to duplicate my problem. Then he explained the "lock" position what would prevent the dash dimming when the headlights were on. That was what I had not done in my adjustments to the light wheel; it needed to be pushed past the detent to the locked position. Vince was able to convince me that I could fix the problem myself, without triggering my defensiveness. I left happy with the service. In conclusion, the dealership will always have a threshold to overcome with me; I expect my comments to be ignored and I expect to have to fight for what I want. I'm not an easy customer to deal with. I think your service people need to treat women very carefully. More
by Frustrated
July 18, 2018
Excellent service Eric did a great job taking care of my car. It has 223k so there were a couple minor items that needed to be taken care of, and Eric went above and be Eric did a great job taking care of my car. It has 223k so there were a couple minor items that needed to be taken care of, and Eric went above and beyond in getting them fixed in a timely manner. More
by Rockfordpeaches
Employees Worked With
Eric Hoffman
July 17, 2018
Service Dept I visited the Service Dept at Lexus on July 13 as the casing containing the innards of my key fob broke (although I still had the inside component). I visited the Service Dept at Lexus on July 13 as the casing containing the innards of my key fob broke (although I still had the inside component). Eric and Debbie went above and beyond to obtain a key fob they had in and replaced in about 20 minutes at no charge. I was beyond pleased and would recommend Eric and Debbie to anyone! Thanks again! Diane Benson More
by Diane
Employees Worked With
Debbie, Eric Hoffman
July 17, 2018
A great Find I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I needed the required 40,000 mile service to be accomplished and my odometer rolled over to that number near Loves Park. The service adviser, Greg Langley, was friendly and very helpful. He quickly scheduled the work to be done which included an oil change and tire rotation. He also recommended a new procedure Toyota developed to clean the cabin air system besides just replacing the air filter. That turned out well. There was a perfume smell for a few minutes while driving the car but that quickly disappeared but the previous funky odor was gone. All of this took about an hour and was hardly a delay in my trip. It was well worth the stop as making this service interval and getting the work competently was a load of my mind. Thank you Anderson Toyota! More
by Carsoni
Employees Worked With
July 06, 2018
Tire light/Road trip Jeff and his service team have been great over the past 4 plus years with there attention to detail and customer service. Excellent experience overal Jeff and his service team have been great over the past 4 plus years with there attention to detail and customer service. Excellent experience overall! More
by Horvat 3
July 03, 2018
Anderson Toyota Service is the Best This morning I walked into my garage to double check my wife’s Toyota Camry prior to her taking a 3 day trip with our 2 children. She had to be in Chi This morning I walked into my garage to double check my wife’s Toyota Camry prior to her taking a 3 day trip with our 2 children. She had to be in Chicago by noon but I found a flat tire on her car. I changed the flat and headed to Anderson Service where I was greeted by Greg prior to 7:30 am. Greg had me in and out within 45 minutes and other great benefit was that there was no charge. Thanks so much to my friends at Anderson Toyota. More
by Flat tire
Employees Worked With
June 26, 2018
New standard in service Greg and all the rest of the service team at Toyota are by far the nicest people around. I would recommend them to anyone needing service! Greg and all the rest of the service team at Toyota are by far the nicest people around. I would recommend them to anyone needing service! More
by officer75
Employees Worked With
June 22, 2018
car Checkup and problem Eric Hoffman was very knowledgeable, personable and thorough.He answered all my questions, and told me when I would here back from him. I was very ver Eric Hoffman was very knowledgeable, personable and thorough.He answered all my questions, and told me when I would here back from him. I was very very satisfied! More
by Nanny3
Employees Worked With
Eric Hoffman
