Annapolis Hyundai

The perfect car buying experience Things happen for a reason! I called the dealership late on a Wednesday expecting to leave a message or to leave my number and a sales rep would cal Things happen for a reason! I called the dealership late on a Wednesday expecting to leave a message or to leave my number and a sales rep would call me back. Nope, I was immediately connected to Shawn Lagundo and he was ready to go. He answered all of my 100+ questions and felt like we were working as a team because I went in truly not knowing what I wanted. What I thought I wanted was a cheap reliable car. Which he had waiting for me the next day when I went in for a test drive. After researching together and looking at 10+ more cars we figured out what I wanted and I left with the most amazing 2019 Kona! I’m still over the moon and still look out my window at the car in awe. From the moment you meet Shawn you know he’s there to help and work with you. Not forcing you into any thing and watch you drive off in something that doesn’t make you happy. He connects and cares! You know he’s great at his job when he can uncover the real needs and wants. That dealership has a dream team and it’s Shawn, Kevin and Karen. I loved my experience and my car. I can’t thank you all enough all for making this the easiest and most fun car buying experience ever. More

Great service, friendly staff, rapid delivery of our new car Excellent experience, have bought 2 other Hyundai's at another local dealership, Annapolis Hyundai is far ahead in customer relations, expertise and s Excellent experience, have bought 2 other Hyundai's at another local dealership, Annapolis Hyundai is far ahead in customer relations, expertise and services. I will definitely look to Annapolis Hyundai when I need another vehicle. Found the vehicle we wanted on the dealer web site, set up the deal with the sales manager through online chat, when we got to the dealership it was all washed up and ready to go, fastest, quality service I've had buying a car. More

Service Department Jacob and the other young lady that works at the service desk in Annapolis are very professional by providing the up most customer service. They both Jacob and the other young lady that works at the service desk in Annapolis are very professional by providing the up most customer service. They both returned calls in a timely manner. Communicate using language that was very easy to understand considering my lack of knowledge when it comes to some car parts. They were generous to provide me a loaner car when my parts were delayed. We need more caring workers like those two. More

Trey & Karen we’re AWESOME!!! Everything was so easy. I put in my application online and everything went smooth from there. They worked out a great deal and I went home with a gre Everything was so easy. I put in my application online and everything went smooth from there. They worked out a great deal and I went home with a great car. Thank you!! It was by far the best and easiest transaction I’ve ever had with buying a car. More

Charles is the best! I hate buying cars. Seriously... it brings it the worst in me! However Charles puts you at ease immediately and it turned out to be a positive experie I hate buying cars. Seriously... it brings it the worst in me! However Charles puts you at ease immediately and it turned out to be a positive experience. More

Most satisfactory purchase in my 77 years!! Dear Mr. Mayfield, I could not access a site to write and leave a review as you requested so I'm providing the following directly to you to use Dear Mr. Mayfield, I could not access a site to write and leave a review as you requested so I'm providing the following directly to you to use as you wish: Thanks for your follow-ups and effort that you and your sales manager, Kevin Yi, and salesperson, Charles Meiklejohn, provided to Mary-Ellen and me. It was because of their knowledge and experience and their directness and courtesy that we did purchase the new 2019 Elantra Limited and the Santa Fe Limited 2.0T. Because of the effectiveness and efficiency in their explanation of the rebates/discounts and trade-in values they offered (they matched Car Max and even slightly bettered them on one vehicle). The trade for our 2013 Elantra (43,400 miles) was $7,500 with $5400 rebate/discount, and for my 2013 Santa Fe Sport 2.0T (55,300 miles), it was $13,000 and $6,500. Both, as you know, were well maintained with all records; extremely low mileage; and their excellent condition and good tires should make them cream puff resales. Basically, this was all that I was going to write, however, for help with future customers, I provide the following information. We had previously negotiated with four other dealers for the three brands of vehicles that we were considering to purchase,(Hyundai, Subaru, and Toyota) and all except one were excellent to work with and at least respected us. Frankly, I was a little disappointed that none of the other dealers/salespersons came even close to the prices on either type of vehicle that Annapolis Hyundai produced. And Annapolis Hyundai provided a direct and detailed explanation of how they arrived at those prices, beginning with the MSRP; the mfr. and dealer discounts; each of the three rebates for which we qualified; an additional rebate for one vehicle if we financed for at least three payments; and the state tax savings if we traded our current vehicles. Moreover, this was their first and best upfront price approved by the sales manager who came out to OK the the sales person's negotiations with us. There were no several back and forths/discussions with managers, finance people or others to get 'better' prices which I and most customers abhor. I am an old veteran and not overly patient; at age 77, I've purchased many vehicles and most purchases were unpleasant experiences. This was definitely not the case at Annapolis Hyundai with Kevin and Charles. Lest I forget, I must add Ms. Karen Farina, your Finance/Business Manager to the group to complete this timely and efficient triple play for me and my wife Mary-Ellen. We were so pleased with our experience, we decided to purchase the Term Protection Plus and the Pre-Paid Scheduled Maintenance Plans for our Elantra Limited and the Santa Fe 2.0T Limited. Consequently, I expect our future dealings to be as pleasant and amiable. Sincerely, Daniel J McGrath Happy Customer More

Good service minus tire pressure The very next morning my tire pressure sensor went off. I was forced to put air in all four tires with 3 to 4 psi. This worries me greatly because I c The very next morning my tire pressure sensor went off. I was forced to put air in all four tires with 3 to 4 psi. This worries me greatly because I cannot trust that they truly did a proper inspection of my car now as requested. The most basic of things was not done, what else was forgotten. I am very disappointed with them and I have used them for service for years. More

Such an Excellent Buying Experience! I am a repeat customer, and my latest buying experience was by far the best. No pressure, very reasonable negotiations...quick and painless! Got the I am a repeat customer, and my latest buying experience was by far the best. No pressure, very reasonable negotiations...quick and painless! Got the exact car I had been looking for. Got all paperwork done in record time. Thank you so much! More

Outstanding! Very accommodating and responsive service. Jacob S is the most professional, knowledgeable and personable service coordinator I've ever dealt with. Wo Very accommodating and responsive service. Jacob S is the most professional, knowledgeable and personable service coordinator I've ever dealt with. Work performed by techs conforms exactly with expectations, and additional item recommendations seem sound. More

Excellent Service From first visit to the day I drove out with my new Santa Fe, I was really impressed with all who I dealt with..Roy Davis, my sales rep, met me at the From first visit to the day I drove out with my new Santa Fe, I was really impressed with all who I dealt with..Roy Davis, my sales rep, met me at the door at the appointed time of my visit. By email I had advised the Santa Fe Se was my choice. Roy had one ready for a test drive. After my trade in had been appraised, Kevin Yi, Sales Manger, it only presented the finaceials, but he answered, to my satisfaction,, all my questions.After a week of review I returned and Kevin and I agreed on a deal. On the day I took possession Eric Cosme took me through the steps to ownership.Again all my question answered to my satisfaction. Karen then took me through the final steps to close the deal. More