Annapolis Subaru

My experience here was great and hassle free. Even though I purchased a used BMW from them and it wasn't their expertise, they did everything in their power to find the information I needed to make an though I purchased a used BMW from them and it wasn't their expertise, they did everything in their power to find the information I needed to make and informed purchase. Ed- was very nice and helpful. He worked with me while I was out of town over the holidays to ensure I didn't loose the car that I wanted. He took care of the minor issues I wanted corrected, such as detailing of the car wash etc. Billy- Once again hassle free, working with him on the financing was great. He made me feel comfortable with my purchase. Chris- Chris came out to check on me when the final sale was made and made sure I was comfortable and had everything I needed. He asked if he could do anything extra to help me and if so to let me know Overall if I had to use one word for them I would say: friendly More

Overall experience was more than satisfactory, in fact, quite pleasant. However, Joe Tyler could have given a slower and more thorough explanation of cost details. We are not all accountants. Colin Murphy quite pleasant. However, Joe Tyler could have given a slower and more thorough explanation of cost details. We are not all accountants. Colin Murphy was very generous with his time in allowing testing of different Subaru models. Once the vehicle was selected he was very patient and thorough in explaining and demonstrating the complexities of a modern auto. He made himself available by phone and e-mail to answer any questions. Also, special thanx to him for his effort in obtaining the color desired. Actually, not getting a desirable color could have been a deal-breaker. More

After weeks of internet research for vehicle to tow behind our motor home we narrowed the search to Subaru and several other makes. Internet contact with Subaru dealers triggered many responses. Paul behind our motor home we narrowed the search to Subaru and several other makes. Internet contact with Subaru dealers triggered many responses. Paul's was one of the few that honored my request for e-mail contact only until I was ready to talk. Searched dealer's web site and located model that met our needs. Called Paul with questions on being able to be towed flat. He did research and assured us that Forester 2.5i could be flat towed. He introduced me to Doug Wright and together, with several other shop people, we checked out the Forester to see if the steering wheel locked without the key. Doug even called another RV owner/customer to get info on flat towing. Based on my dealings up to that point I felt comfortable to deal with this dealership. The buying process with Paul was a delight ... even drove the car home to get my wife and son (who now intends to buy a Subaru). Very patient, answered all my questions. Financing was hassle free. Billy did shop around for the best rates (5 hits from my credit monitoring service) and got us 1.74%, beating our NASAFCU 1.99% rate. Price was right, matching similar model at Glen Burnie dealership with internet price lower than Paul's initial offer. Overall my only regret is that Annapolis Subaru won't be my full-time dealership since we live the winter months in Florida. I fully expect the Vero FL dealership to be as competent and friendly ... will report on them when the time comes. Bob Houle, bob.houle@gmail.com More

David and the other Subaru staff were friendly, knowledgeable, and extremely helpful. They efficiently found the precise vehicle that fit all our requirements and offered a price we immediately fo knowledgeable, and extremely helpful. They efficiently found the precise vehicle that fit all our requirements and offered a price we immediately found acceptable. David patiently walked us through all features and was able to answer every question we had. This was an overall excellent buying experience and we are thrilled with our selection and the Annapolis Subaru staff. More

Quick, recived great service, did not try too many add on sales. Great Service department. Got the price that worked for me. Third subaru brought from dealer and John. sales. Great Service department. Got the price that worked for me. Third subaru brought from dealer and John. More

Great buying experience. I negotiated the purchase of a new Outback for my mother. My mother lives in another state and the staff at Annapolis Subaru was able to complete everything she needed to purchase new Outback for my mother. My mother lives in another state and the staff at Annapolis Subaru was able to complete everything she needed to purchase a car based on her state requirements. When we arrived at the dealership everyone was friendly and they had taken care of most of the paperwork. There were no surprises. Everything was just as I had discussed over the phone with my salesman Ed Rucker. Being that it was my mother's birthday that day, the entire staff made her feel special. The amount of care and detail they put into explaining everything in the car and the manuals made her feel confident with her purchase. She stated this was the best car buying experience she has ever had. More

Purchased a used vehicle to find out the following problems after getting it home. Three of the 4 speakers were blown and did not work. The cruise control was not functioning because of a bad break sw problems after getting it home. Three of the 4 speakers were blown and did not work. The cruise control was not functioning because of a bad break switch. The breaks squeak every time they applied because of quality of break pad used. The driver side floor gets saturated with water after it rains. The vehicle was not detailed at time of delivery. Chocolate candy was smashed into the upholstery and trash was found under the seat. We purchased two exact vehicles that weekend for our kids. Same year and model. The second purchase was in immaculate condition at time of delivery and one of the speakers was defective and the dealer took care of the problem immediately. I will not recommend this dealer to anyone that I know. More

After 11 years with my Honda Civic, it was time for a new car. I have been researching the Forester for over a year and because of Subaru's dependability, known to last and they are very safe for our Golden car. I have been researching the Forester for over a year and because of Subaru's dependability, known to last and they are very safe for our Golden Retriever, I knew it was the right car for me and my husband. I do not buy a new car very often so I was very nervous with the whole car buying experience. Somehow I was fortunate enough to go to the Annapolis Subaru. I felt very much at ease and felt welcomed into this dealership. Colin Murphy especially helped me to be comfortable. He listened to me and helped to guide me to the right car for me. He helped me every step of the way, from the first day I walked in, to the day our Golden came in to see the cars and to the day I brought my Forester home. I feel very grateful for meeting Colin and this Subaru family. I just hope he and this crew are here when it's time to do this process all over again. More

I was in the market for a new vehicle, and two Subarus was near the top of my list. I stopped in to Annapolis Subaru and was greeted by Bob. I told him what kind of vehicle I was after and that two Subaru was near the top of my list. I stopped in to Annapolis Subaru and was greeted by Bob. I told him what kind of vehicle I was after and that two Subarus were near the top of the list. He clarified the differences between the vehicles and he recommended one of them over the other. I agreed and he said that he had those in stock. He first showed me a vehicle that had the trim level I was after and demonstrated all of the features of the vehicle. He then showed me the available model I was looking for and allowed me to go on a test drive. After the test drive, he asked me how it was. I shared my concerns with him, and he suggested the other model he had in stock, which would address all of my concerns. He then allowed me to take that for a test drive. After that test drive, he asked for the sale. If I was happier with the vehicles from Subaru, I would have purchased a vehicle from Bob. More

This was my first experience in purchasing a vehicle through a dealership, and like most, you have your apprehensions about the experience. Annapolis Subaru completely blew my expectations out of the w through a dealership, and like most, you have your apprehensions about the experience. Annapolis Subaru completely blew my expectations out of the water and I couldn't have been happier with the service provided. To start with, Dani Owenby, was absolutely fantastic - friendly, eager, honest... The kind of no-nonsense employee you would hope to interact with. With my living out-of-state she kept me well-informed and up-to-date on the particular vehicle I had been searching for. With the prompt emails and supporting pictures, I felt confident in the purchasing process so that the minute I was finally able to make the trip to Annapolis, I already knew exactly the condition of the vehicle and was ready to drive it home that day. Joe Tyler is a blast to work with as well! Knowledgeable, friendly, and detail-oriented! Cannot recommend Annapolis Subaru more than this! They made the car-buying process an fantastic experience. More