Annapolis Subaru

Ottie was great We email the dealership on cars.com Ottie call immediately unfortunately the car I was looking for wasn't available so he gave me a list of other cars We email the dealership on cars.com Ottie call immediately unfortunately the car I was looking for wasn't available so he gave me a list of other cars that were similar to the price and style of the car I was initially looking for. One of them turned out to be perfect Ottie was such a swell gentleman with his warmed hearted personality he made it quiet easy as we felt welcomed as if our business was just as important as the next customer if not more. I highly recommend people to visit Annapolis Subaru. More

Exceptional service !! It took Wayne almost two weeks to find the Forester with the features I wanted. He was incredibly patient when, on two occasions, the car he thought h It took Wayne almost two weeks to find the Forester with the features I wanted. He was incredibly patient when, on two occasions, the car he thought he found for me had already sold just hours before. I have never seen a salesperson juggle three clients at the same time in such a professional manner. He made sure that our requests were met, questions answered and I never felt neglected. The entire dealership was incredibly helpful and pleasant even when it was packed on a busy Saturday. I would not hesitate to recommend Annapolis Subaru to anyone for a great vehicle, fair price and wonderful customer service. Billy Sadtler took care of the necessary financial arrangements with ease. This car buying experience was without a doubt the best I've ever experienced. More

New Legacy purchased Caroline was a great help. Answered all my many questions. My car even came early. Nice, friendly place without the arrogance found elsewhere. Easy Caroline was a great help. Answered all my many questions. My car even came early. Nice, friendly place without the arrogance found elsewhere. Easy and.great price. More

Outback purchase We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. Wayne Eppard greeted us as we were looking at a car, and asked us a few simple questions. No pressuring, no "herding" us to a specific car/model. Despite having many shoppers on the lot, Wayne took the time to get us a car that fit our needs. He is an expert at time management, and made sure we weren't just standing around. He made the buying experience painless, and got us on the road in our new Outback fast! The military offer at Subaru is noteworthy, as is the level of respect I and my family received. If you want a Subaru, go to Annapolis Subaru and ask for Wayne! Miles & Lisa More

Don't need your business, apparently Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all th Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all the necessary steps. Waited a week and then figured they didn't need the money. Took my business to Wilkens Subaru in Glen Burnie and they took care of everything in 1 hour (credit application, assessed my trade, explained the car's packages and options, provided copies of everything, and even gave me my first Subaru owners' badge). ?? What a difference. I look forward to working with them. More

Above and beyond usual level of service Chris once helped me when I needed to make a purchase right away and went above and insured that our deal was fair for both sides. This was some time Chris once helped me when I needed to make a purchase right away and went above and insured that our deal was fair for both sides. This was some time ago and I did not know that I could review this in this website. He is an outstanding professional who is a model for representing a car dealership. More

Great customer service I have to first say Kyle who i can't remember his first name.... But was great...by far the best car salesman I have seen yet... He was patient... He I have to first say Kyle who i can't remember his first name.... But was great...by far the best car salesman I have seen yet... He was patient... He kept checking back on me... When I didn't show up at the dealership.... Andre was the guy who took me on the test drive he was also very patient... And very informative... Joe Tyler is a great manager... He was informative, funny as xxxx and gave my mom and I great advice... Kyle also gave me a few tips on where to go for my birthday because it was on the 21st... I feel all these guys should be upgraded to the next position as soon as possible. Appreciate all the help and I'm enjoying my Volvo.... More

Quick painless 2016 New Outback order and purchase. Finding the clique "no hassle" dealership is hard. I window shop for months, sometimes years, before purchasing our next vehicle. I looked up a highl Finding the clique "no hassle" dealership is hard. I window shop for months, sometimes years, before purchasing our next vehicle. I looked up a highly ranked, nearby Subaru dealership to take the wife and go sit in new cars for at least 30 minutes each. Ed Rucker stood out on this website, so I cold called him. I explained that I simply wanted to sit inside a Forester, Outback, and Legacy back-to-back-to-back without test driving and a hovering salesman explaining how cup holders work. Why drive it if you can't stand sitting in it? We showed up 45 minutes later and Ed was ready with keys in hand. He started the other two cars with A/C on high while we looked at the first car. Then, he did something magical, something other sales staff rarely understand... he left us alone after a brief greeting. My wife and I exhaustively went through each car and simulated loading the baby seat in the back and stroller in the back. The wife determined what suited her best. Unfortunately, no in-stock Outbacks. Andre Gayle found the exact car we wanted a few days later, so down a deposit went to reserve the incoming car. The car showed up a week early and they called us. Ed noticed a very small discrepancy in the price quote (he was on vacation when I ordered and was given an out-the-door price), but the dealership did the honest thing by honoring their initial price they quoted me. We went to the dealership as it was closing with our own financing; Billy didn't pressure us at all aside from asking our loan rate. Ed literally closed the dealership so we could get the car before a road trip the following day. Thank you to Ed, Andre, and Billy. More