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Annapolis Subaru
Annapolis, MD
2,406 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need.
If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles.
We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,406 reviews
December 19, 2015
Friendly and fast! This dealership made buying a car quick and painless! It took just over 2 hours from the time I walked in the door, until I was leaving in my new car This dealership made buying a car quick and painless! It took just over 2 hours from the time I walked in the door, until I was leaving in my new car. I had initially inquired about the car online and Diane Zimmerman got back to me right away and set up an appointment for me to come take a test drive that evening. Once I arrived at the dealership, I met Dianne and also salesman Kyle Lindsay. After the test drive and negotiations, I worked with Billy Sadtler to do all the paperwork. Everyone I dealt with at this dealership was super friendly. I feel like I got my car for a far price and they also gave me a fair price on my high mileage trade in. In all my car buying years, I've never had a more pleasant experience with a dealership. Not to mention the lightening fast process. I will definitely make the hour drive to this dealership again for my next car and I will recommend that my friends and family do the same. More
by SVier
December 15, 2015
Great car, great price, great staff My wife and I drove over from D.C. and couldn't be happier that we did. We bought a 2016 Forseter and walked out of Annapolis Subaru happy and satisf My wife and I drove over from D.C. and couldn't be happier that we did. We bought a 2016 Forseter and walked out of Annapolis Subaru happy and satisfied. Ottie, our salesman, was attentive, informed and friendly. From first contact over the internet to pulling out of the lot with our Forester, we were treated kindly and fairly. Big thanks to Ottie, Joe and the whole staff! We'll be back... More
by jjohns829
Employees Worked With
Joe Tyler, Ottie Jones
December 09, 2015
Professional, friendly and great customer service We drove 2 hours to get to this dealership, because they had the vehicle we were interested in. Shopping for a vehicle is pretty much one of our least We drove 2 hours to get to this dealership, because they had the vehicle we were interested in. Shopping for a vehicle is pretty much one of our least favorite things to do. Not only was the vehicle what we wanted, our salesman was a friendly, no pressure, professional salesman. Wayne Eppard made us feel comfortable from the moment we met him. Negotiated a deal and drove home with our vehicle that evening. 3 hours start to finish...that is a 1st for us and we are very pleased. The rest of the staff and finance manager were equally as friendly and professional. Annapolis Subaru has it going on and we highly recommend this dealership. More
by escape
Employees Worked With
Wayne Eppard
December 07, 2015
Ottie is the MAN! After finding this Dealership had the car in stock I wanted a 3.6 Subaru Outback I was contacted immediately by Ottie. The whole experience couldn't h After finding this Dealership had the car in stock I wanted a 3.6 Subaru Outback I was contacted immediately by Ottie. The whole experience couldn't have been more pleasant! He was very courteous and paid close attention to our desires in a new vehicle. Unfortunately the weather was bad and we drove an hour the night we went there and arrived close to closing but Ottie continued to assist us in our purchase and even after the purchase stayed late in the evening to go over the extensive features in the car. He was thorough and professional and I would recommend Ottie to everyone looking for a new car. This is my 5th Subaru and of the other dealerships I have worked with, this is by far the best in service and communication. I won't go anywhere in the future. BTW why isn't his name listed below in Sales? I used this dealership for service on my previous vehicles and they were always supreme. More
by KOB107
November 24, 2015
Great Customer Service / Fast Responses We test-drove a 2014 Subaru Forester Touring and dealt with Wayne Eppard. Wayne was very low-pressure and professional. We took a few days to consid We test-drove a 2014 Subaru Forester Touring and dealt with Wayne Eppard. Wayne was very low-pressure and professional. We took a few days to consider a few choices from several dealers and Wayne responded to all of our emails promptly. Ultimately, we decided on a 2015 Premium, from another dealer, but we were very happy with the experience offered by Annapolis. I would definitely recommend visiting them if you are considering a Subaru. More
by HvilleTom
Employees Worked With
Wayne Eppard
November 10, 2015
Ottie was great We email the dealership on cars.com Ottie call immediately unfortunately the car I was looking for wasn't available so he gave me a list of other cars We email the dealership on cars.com Ottie call immediately unfortunately the car I was looking for wasn't available so he gave me a list of other cars that were similar to the price and style of the car I was initially looking for. One of them turned out to be perfect Ottie was such a swell gentleman with his warmed hearted personality he made it quiet easy as we felt welcomed as if our business was just as important as the next customer if not more. I highly recommend people to visit Annapolis Subaru. More
by Twin36
Employees Worked With
Arthur "Ottie" Jones, Ottie Jones
November 01, 2015
Exceptional service !! It took Wayne almost two weeks to find the Forester with the features I wanted. He was incredibly patient when, on two occasions, the car he thought h It took Wayne almost two weeks to find the Forester with the features I wanted. He was incredibly patient when, on two occasions, the car he thought he found for me had already sold just hours before. I have never seen a salesperson juggle three clients at the same time in such a professional manner. He made sure that our requests were met, questions answered and I never felt neglected. The entire dealership was incredibly helpful and pleasant even when it was packed on a busy Saturday. I would not hesitate to recommend Annapolis Subaru to anyone for a great vehicle, fair price and wonderful customer service. Billy Sadtler took care of the necessary financial arrangements with ease. This car buying experience was without a doubt the best I've ever experienced. More
by FPY
October 18, 2015
New Legacy purchased Caroline was a great help. Answered all my many questions. My car even came early. Nice, friendly place without the arrogance found elsewhere. Easy Caroline was a great help. Answered all my many questions. My car even came early. Nice, friendly place without the arrogance found elsewhere. Easy and.great price. More
by JB
October 12, 2015
Outback purchase We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. Wayne Eppard greeted us as we were looking at a car, and asked us a few simple questions. No pressuring, no "herding" us to a specific car/model. Despite having many shoppers on the lot, Wayne took the time to get us a car that fit our needs. He is an expert at time management, and made sure we weren't just standing around. He made the buying experience painless, and got us on the road in our new Outback fast! The military offer at Subaru is noteworthy, as is the level of respect I and my family received. If you want a Subaru, go to Annapolis Subaru and ask for Wayne! Miles & Lisa More
by Subbie OB
Employees Worked With
Wayne Eppard
October 04, 2015
Don't need your business, apparently Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all th Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all the necessary steps. Waited a week and then figured they didn't need the money. Took my business to Wilkens Subaru in Glen Burnie and they took care of everything in 1 hour (credit application, assessed my trade, explained the car's packages and options, provided copies of everything, and even gave me my first Subaru owners' badge). ?? What a difference. I look forward to working with them. More
by SusanCarmon
Employees Worked With
Wayne Eppard
