Annapolis Subaru

The dealership is easy to get to. Had a great experience. Everyone was helpful and friendly. Special thanks to Ellie Markham for her knowledge, dedication and patience. Had a great experience. Everyone was helpful and friendly. Special thanks to Ellie Markham for her knowledge, dedication and patience. More

Nice selection. They gave me a good price on my trade in and made the buying process very easy. Susan was excellent! They gave me a good price on my trade in and made the buying process very easy. Susan was excellent! More

It was a great experience, and very easy to find my new vehicle. Staff were friendly and helpful. vehicle. Staff were friendly and helpful. More

Everyone knows buying a car can be stressful and a long process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painles process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painless as possible. I will use her again in three years. More

great experience, helpful and not at all pushy, knowledgeable and friendly - worked with me on the financing knowledgeable and friendly - worked with me on the financing More

The dealership was fine, they performed as well as one can expect from a business. can expect from a business. More

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't covered. When I asked if it was all okay, the phone operator told me I was. The day before my scheduled visit, I was left a voice mail stating that I was out of warranty by 3 days. My service agreement visit wasn't honored. When I went in for service I asked the service manager why they didn't explain all of this when I made the appointment. I prepaid for a $1,300.00 service plan. I missed by 3 days and wasn't alerted when I made my appointment, was specifically told I was still covered. When I dropped my car off for service, and questioned this very unfair practice, the service GM told me I was "entitled" and didn't deserve service. I was and am still stunned. Please review the footage. I have sold over 10 Subarus for you based on service, ask Andre! To call me entitled was the most denigrating thing I have heard in a long, long time. He threw my car keys at me and told me to "go find my car in the lot". What happened to the kind service folks at Subaru? Belittling someone in front of others I'm guessing made his day feel better. As a business owner, his treatment of me was deplorable. I didn't deserve that "discriminatory comment". Please review your tapes and watch this transaction. Calling me entitled is racist and denigrating. I asked Andre afterwards to please call me with the GM, haven't heard anything from anyone. I'm just waiting to hear something from Subaru. I'm truly, still in shock. Please watch the video exchange! It was horrendous! More

It was my first time at Annapolis Subaru, I was very impressed with everyone, very helpful, knowledgeable and listen to my questions. Thank you for a wonderful dealership. impressed with everyone, very helpful, knowledgeable and listen to my questions. Thank you for a wonderful dealership. More

The dealership was very clean and stocked with brochures of all Models available from Subaru. of all Models available from Subaru. More