Archer Volkswagen

The service department is horrible. I purchased a 2018 Tiguan on Feb. 17,2018. The sales experience was seamless and quite enjoyable. Ricardo, Patrick and Jeremy have been stellar. Howe I purchased a 2018 Tiguan on Feb. 17,2018. The sales experience was seamless and quite enjoyable. Ricardo, Patrick and Jeremy have been stellar. However the service team is loaded with snags to say the least. My vehicle has been in for service twice for the same issue. The first time I took it in on Feb.27,2018 it was there until I called on March 5,2018. to see if service had been completed. On March 9 I returned back to the dealership for the same noise in the driver side door. After consistently calling the service department and being avoided by Ivan Wong, Gary Harriss , and everyone else in the service department, and 35 days of waiting, I finally get to pick up my car. Hopefully it is fully repaired and I can enjoy the vehicle I purchased 2 months ago. More

Highly UNmotivated We went to the dealership to buy a car for my youngest son. There were no other customers there yet nobody came to greet us when we came in, and we ha We went to the dealership to buy a car for my youngest son. There were no other customers there yet nobody came to greet us when we came in, and we had to wait for the one salesman to get off his phone call. I saw several others just sitting at their desk, and they saw us but didn't bother to offer any assistance. More

Worst service I ever seen 1. Bad customer greeting/service- I had an appointment for service at 8.30 am today; got there on time; 2 service agents were at the window, but no on 1. Bad customer greeting/service- I had an appointment for service at 8.30 am today; got there on time; 2 service agents were at the window, but no one come and ask for help. I waited 5,6 minutes and went inside. 2. No knowledge of their work field- They checked 2 of my tires and said all 4 are worn out. I was okay to change my tires as well as 10k mile service.I have claim for tire replacement from a third party company whom I pay monthly for service. They don’t have any idea how does this claim works and showed no interest to work with it. I gave them the claim# and the phone number to call that company and I went to work. After an hour the service agent Marc called and said that claim didn’t approve. I called that company and they are okay to pay but they need to get details from the technician. I called Marc and told this again and he said he will call the company again. After an hour, Marc called and said the claim doesn’t work and I can pick my car anytime I am ready. I asked them about service and they said they didn’t do and I need tell them to do service if I need (what the xxxx? I drop the car for 10k mile service and this tire case is an addition to it) I told will call them back in 10min.as I have to ask my husband because we were completely upset with them since morning. I called them back at 12.30pm. The receptionist Janice said Marc is busy and I can leave a message with her. I told her to tell him to do the service. 3. No responsibility- I called around 3.30pm again to see the status and couldn’t reach him. When I went to pick up the car at3.45pm, they didn’t do anything, no service at all. I went to a tire shop right away. The claim works and replaced my tires. I will find someone else to do the 10k mile service, but never ever go back to this Archer Volkswagen. More

Terrible Customer Service We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I look We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I looked at the car on July 22. It took until August 2 to complete the paperwork on their end and to complete the purchase of the car. During the paperwork process, the price of the car increased several times with them trying to sneak in different charges and warranties. During negotiation, our salesperson promised to order us a paint touch up pen and mail it to us. After numerous phone calls, emails and stopping by the dealership, it is six weeks later and we still do not have the promised touch up paint. I also had to go to the dealership to pick up the license plates because they did not mail them to us in a timely manner. I would NEVER work with this dealership and especially not the salesperson, Matt Collins, again. More

Best auto purchase..... EVER..!!!!! My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely. The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did. Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me. In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice. C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)! More

Great Staff / Great Service I brought my car in for service and was treated respectfully. More importantly, they got my car fixed quickly and right. The price was reasonable. I I brought my car in for service and was treated respectfully. More importantly, they got my car fixed quickly and right. The price was reasonable. I would recommend Archer Volkswagen to anyone who drives a Volkswagen. More

SOLD LEMON VEHICLE Horrible place! Liars and horrible business. Yall sold us a lemon vehicle and yall could care less! 10k car, doesn't run three days after I bought it. Horrible place! Liars and horrible business. Yall sold us a lemon vehicle and yall could care less! 10k car, doesn't run three days after I bought it. HORRIBLE! I wish I could sue yall! More

Owesome Service!!!! This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on Hwy 59. I was there back in December just to look but did not expect to buy a car. My salesperson, Alex was easy to work with, and the Sales Manager Matthew was very professional, no hassles and easy to communicate. So they helped me a lot on the deal that lead me to buy the 2012 Audi A4. After all the car needed minor things to be fixed which they corrected immediately and without question. A+ More

GREAT!! My experience with Archer VW was spectacular, Carlos, the sales consultant is a great person, he's very professional when negotiating and he understoo My experience with Archer VW was spectacular, Carlos, the sales consultant is a great person, he's very professional when negotiating and he understood my situation. We found a car to lease at a perfect price accessible for what I can pay. I couldn't be more happier with my purchase. I will definitely be negotiating more with them in the future. I recommend this dealer to anyone who's interested in buying or leasing a VW. Denys Gonzalez -------------------------------------------------------------------------------- Mi experiencia con Archer VW fue espectacular, el senor Carlos, agente de ventas es una gran persona, muy profecional a la hora de hacer el negocio, entendio mi situacion y encontramos un carro arrendado perfecto a un precio accesible para mi bolsillo. No podría estar más feliz con mi compra. Me gustaría hecer negocios en un futuro con ellos otra vez. Recomiendo este concesionario a todos los interesados en adquirir un VW comprado o arrendado. Denys Gonzalez More

Salesman really listened and wasn't pushy. I didn't end up buying a car from this dealership but the salesman listened to what I wanted and was very friendly and helpful. They let me take the c I didn't end up buying a car from this dealership but the salesman listened to what I wanted and was very friendly and helpful. They let me take the car I was interested in overnight so I could show my wife and take it to my mechanic. I would have loved to give them my business, but we found something we liked a little more at another dealership. More