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Archer Volkswagen

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
229 Reviews
If you're looking for a dealership that knows what it's doing, swing by Archer Volkswagen. We've been in the business since our dealership was founded in 1956 by Robert P. Archer. We're still family-owned and operated, and you'll feel like family when you're here. Our mission is to get you the perfect Volkswagen for your needs and wants, for the best price possible.
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10400 Southwest Fwy

Houston, TX

77074

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Showing 229 reviews

August 30, 2025

I’ve taken my car here for service/repairs for years. No complaints, service is always excellent. Ivan is awesome, always professional, explains things clearly, and consistently provides great customer s More

by VU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
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Aug 30, 2025 -

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

August 30, 2025

Jin was amazing he is understood and worked with me on my concerns. He did a great job I was totally unaware that Peter had left and he stepped up a handle my concerns just like Peter Thsnks More

by BAKERANGELIA1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin
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Aug 30, 2025 -

Archer Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 29, 2025

Excellent service! Highly recommend Ivan for consultation with the vehicles. He’s excelled on his job! More

by HELENAHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 29, 2025 -

Archer Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 28, 2025

Service manager was very helpful and professional. My car had lots of issues but they fixed it. More

by AUSTINONYEMUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Archer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Archer Volkswagen responded

Thank you, Austin, for your business and for taking the time to write this review. We're pleased to hear that our team was able to serve you and demonstrate our commitment to excellent service. If there is anything we can assist you with in the future, please let us know.

August 28, 2025

Jin was super helpful. He listed the issues with my car and explained the severity, and consequence of not having them fixed asap. He even had a Uber drop me off at work an More

by UZENAT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin
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Aug 28, 2025 -

Archer Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Archer Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

August 27, 2025

The service department shocked me and you can review the text I sent earlier today to explain my dissatisfaction. More

by DREAMHOMES22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Archer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Aug 31, 2025 -

Archer Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

August 27, 2025

Jin, my service advisor was great. Why would you allow me to schedule an oil change and tire rotation at 0700 when Jin says you will be lucky if the service techs get in by 0745? After More

by raw.jr.99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jin
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Aug 31, 2025 -

Archer Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 31, 2025

The worst service I have ever had in my life! !! I hate this place with a passion and wish nothing but the worst! I hope you go bankrupt! More

by nmodel07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Hayes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Ortego
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December 19, 2024

Would like to know why my service advisor was changed to someone else. I have built a rapport with Peter Yen..Would like to have him back. Nothing against new. Person. More

by hallcts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo
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October 05, 2024

I needed help to ensure the vehicle would make the trip to Missouri safely. We sold it to our daughter as a reliable car while she was in Medical Residency. We purchased it back after 4 years for our toing More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan in the Service Department
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