Arlington Heights Buick GMC

Easy, fast and no hassles. Would recommend Mike to anyone looking. Love the new car and so do my kids. Which is the most important thing for me looking. Love the new car and so do my kids. Which is the most important thing for me More

This was a very frustrating service visit. Apparently, the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to spend another 15 in an office for them to process paperwork. When I made my service appointment, I was quoted a different rental rate than what I was going to be charged. The the woman representing the rental car service argued with me and kept making excuses about why this occurred (it's a new service and the customer service reps at the dealership don't know the rental car prices???) before finally agreeing to revise the rental amount. Chris Parisi was VERY inexperienced. I have a Platinum extended GMC warranty and he called me with a list of repairs, totally over $2,000. He didn't even call the warranty company first to find out what would be covered and then when I questioned this, he told me the warranty typically does not cover ball joints. I called the warranty company myself and the representative told me he approves ball bearings and joints on a daily basis, but the dealership did not provide any information other than telling them they are loose when they were asking for tolerance information and photos. Finally, Chris called me and told me this was an approved warranty repair (which I already knew after calling myself). Then I picked up my car and noticed on the invoice that my truck also had an oil leak repaired, which I was never notified of (luckily it was another warranty repair). The invoice provided was VERY confusing. It did not break out the costs for what we were responsible for versus the warranty repairs. Labor, supplies, everything was lumped in together. When we questioned the figures, Chris could not offer an explanation and just said he would take off $50. We had to press this issue before we finally got an explanation and breakdown of costs and it turns out we were being overcharged! I've been going to this dealership for a few years and have to say this was the most aggravating visit I have had. More

We had a great experience with Shelley Barr and Dan Szwec - Shelley listened to what was important to us and helped us find the perfect car. She was always patient and happy to answer any questions or conce - Shelley listened to what was important to us and helped us find the perfect car. She was always patient and happy to answer any questions or concerns. More

Was definitely the easiest and fastest deal I have ever done. The easiest way I have ever paid for a vehicle. Highly recommend this dealership done. The easiest way I have ever paid for a vehicle. Highly recommend this dealership More

Super friendly staff, made it easy to buy a car. Would definitely refer friends and family to come purchase a vehicle at this fine dealership. definitely refer friends and family to come purchase a vehicle at this fine dealership. More

Great dealership! The people here are knowledgeable and helpful, which really helps with the whole car buying experience. I definitely recommend Arlington Heights Buick GMC! helpful, which really helps with the whole car buying experience. I definitely recommend Arlington Heights Buick GMC! More

César Martínez was my saleman and he gave me a good customer service. I will recomend him to anybody. Thank you Cesar And AH Buick GMC customer service. I will recomend him to anybody. Thank you Cesar And AH Buick GMC More

I'm always treated in a professional and courteous manner. I am a returning customer and recommend others to Arlington Heights Buick GMC Service Department. manner. I am a returning customer and recommend others to Arlington Heights Buick GMC Service Department. More

Dan and Victor were great to work with! Both are very friendly, accommodating, and knowledgeable. They made buying a new truck a great experience for us! friendly, accommodating, and knowledgeable. They made buying a new truck a great experience for us! More

Had a great experience everyone displayed great teamwork and made me feel comfortable definitely was a difference in regards to other dealerships I actually felt part of the team LOL and made me feel comfortable definitely was a difference in regards to other dealerships I actually felt part of the team LOL More