Arlington Heights Buick GMC

This was the best car buying experience I've ever had. It was hassle free and honest. I would definitely recommend Mr Lahey for anyone interested in buying a car. was hassle free and honest. I would definitely recommend Mr Lahey for anyone interested in buying a car. More

NIGHTMARE TO A DREAM The past 2 months I felt have been a nightmare with car shopping at misc car dealers, but when I went to look a vehicle at Sullivan Buick, I have neve The past 2 months I felt have been a nightmare with car shopping at misc car dealers, but when I went to look a vehicle at Sullivan Buick, I have never felt more comfortable. Marco was my salesman and was a great help throughout the whole process. He made me feel very comfortable and didn't rush me into anything. Even when it came time to signing papers, Marco was very nice to my friend (who was my ride to dealership) and pulled her mobility van into their garage so her vehicle could stay warm and so when it was time to leave she was able to push her daughter (who has special needs and is in wheel chair/stroller) into the van without having her go into the cold. Thank you so much Marco and Sullivan Team for helping me and making this possible, I really appreciate it! More

Positive experience and collaborative in the process. Eliot (Sales Rep) was friendly and collaborative. He was more helpful and informative and not pushy or aggressive. I appreciated that he took my nee Eliot (Sales Rep) was friendly and collaborative. He was more helpful and informative and not pushy or aggressive. I appreciated that he took my needs into consideration over any self-serving thought of just selling another car. Rapport and care goes a long way. More

The best experience car shopping. This is my second car from Sullivan. I emailed Victor to help me find a sales representative that would help me and not take advantage of my situation (my car was totaled) from Sullivan. I emailed Victor to help me find a sales representative that would help me and not take advantage of my situation (my car was totaled). Gabe was beyond responsive, communicative, and most importantly he spoke to me. Many other dealerships spoke to the male I was with, however, Gabe spoke to me. Highly recommend. More

I had a great experience over a Sullivan Buick real quick sales staff talk to Shane Hernandez in really really good salesman what a 03 Buick used vehicle with low mileage mint condition 10 best sale stats I' sales staff talk to Shane Hernandez in really really good salesman what a 03 Buick used vehicle with low mileage mint condition 10 best sale stats I've ever bought a car from no hassles in and out in no time and I will definitely definitely send people to see Sullivan Buick cooling myself More

I had a wonderful experience at Sullivan Buick GMC. They really made the whole car buying process so easy for me and did so much work to help me find the right car! Caesar Martinez was my sales associate a really made the whole car buying process so easy for me and did so much work to help me find the right car! Caesar Martinez was my sales associate and he went above and beyond to get me a great deal and listened to everything I was looking for. I was extremely happy with them and would recommend them. More

Average service, mistakes, and lies Jeremy (sales) is nice and personable. He made a few mistakes with minor price issues that didn’t cost me more than $200 extra. He took ownership o Jeremy (sales) is nice and personable. He made a few mistakes with minor price issues that didn’t cost me more than $200 extra. He took ownership of the error and apologized. I admire this behavior. However, I was told that I needed to provide SS# since I was taking the car before full pay-off but that my credit wouldn’t be run. They did run my credit even though I was told they would not. I called Dan, and while he was apologetic at the end of the call, he was very defensive in the beginning of the call; I felt like he tried to belittle my perspective; and, he tried to explain the mistake instead of taking responsibility. The reason they ran the credit made sense, but it was still the opposite of what I was promised. Finally, I got an email from OnStar on my fourth day of owning the car that said my anti-lock brake system needed to be checked out. Jeremy verified in writing that their service department would charge me, even just to look at it, if there was damage not covered by warranty - regardless of fault. I guess I’m kind of surprised that Sullivan, where I bought the car, wouldn’t just look at it for free based on the OnStar diagnostic email I forwarded them. I was hoping to generally service my car with Sullivan. Further, if there is a problem with the antilock braking system on the fourth day I owned the car, and Sullivan isn’t willing to stand behind the car to fix the problem, then I guess I feel like I’m just a number in the monthly sales and not a valued customer. I hate that this series of events confirms some thoughts I already had about the dealership (another salesman, not Jeremy, had been very rude and impatient to my elderly mother who went in to buy a car there), and in the future, I’ll know that some deals just aren’t worth it. I don’t blame the salesman for tipping this experience to negative since apparently it’s the call of your service department and the administration; but overall, I would say that I’m mostly dissatisfied with the Sullivan experience for a number of reasons - even though I very much like the car and the price. More

Walked in looking for a car to use to get to and from work and school and victor was very patient and nice and was able to get me in and out very quick. Will be coming back to get my next car. See you so work and school and victor was very patient and nice and was able to get me in and out very quick. Will be coming back to get my next car. See you soon victor! More

Purchase new vehicle We have been going to this dealership for the past ten years Our experience has always been satisfactory. We have purchased two vehicles, and it alway We have been going to this dealership for the past ten years Our experience has always been satisfactory. We have purchased two vehicles, and it always has been satisfying. More

purchase vehicle I traded in my 2011 Ford Explorer on a 2017 Buick Enclave a few days ago. Cesar greeted us as soon as we walked over to the vehicle we were looking at I traded in my 2011 Ford Explorer on a 2017 Buick Enclave a few days ago. Cesar greeted us as soon as we walked over to the vehicle we were looking at purchasing. Cesar was outstanding and very personable. Car sales people are not usually my cup of tea but I'd gladly return to Sullivan, as everyone there was extra friendly. More