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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
918 Reviews

918 Reviews of Arlington Heights Buick GMC - Service Center

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April 07, 2024

Best service experience I’ve ever had at a dealership. Chris Parisi took great car of my wife’s car at the last minute. More

by Pete01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Chris! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

April 06, 2024

Car needed an oil change, but Dean advised us that it was also time for a transmission fluid exchange, and a tire rotation and balance. He explained the cost of each and applied any available discounts. We More

by mjakubow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

April 04, 2024

Allie was exceptional took care of me from check in, updates and out the door. Thank you More

by Stevenberzon
Recommend Dealer
Yes
Employees Worked With
Allie
Apr 08, 2024 -

Arlington Heights Buick GMC responded

Thank you for providing this amazing feedback, Steven! Our team appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Buick GMC Team

April 02, 2024

Completely satisfied with service today on my Revenir. Service writer Dean Fay excellent. Thank you. More

by Kar
Recommend Dealer
Yes
Employees Worked With
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

April 02, 2024

Elizabeth set a badly needed last minute appointment for me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a p More

by Broker80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliot Pergricht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Audino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alli Aiello
Apr 03, 2024 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

March 28, 2024

Dean is a great and knowledgeable service writer. He is very helpful and listens to his customers. More

by Mn678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Dean! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

March 26, 2024

Alexandria was excellent to work with today. She reviewed the history of service with my car and made certain that the work being performed matched my needs for this visit. Alexandria is an outs More

by Tom Pardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Aiello
Mar 27, 2024 -

Arlington Heights Buick GMC responded

Tom, it’s great to know that Alexandria provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

March 22, 2024

I continue to have exemplary service at this dealership. Today, Dean also provided me with estimates for a future tire purchase and spent time answering addition questions. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Arlington Heights Buick GMC responded

Cathy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

March 21, 2024

Service done, remote start key lost not one person cared Walked away and didn’t even offer to help look for it More

by Robyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Fay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Arlington Heights Buick GMC responded

Robyn, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

March 18, 2024

My experience setting the appt was easy, and the team was friendly and professional. Thank you More

by lesley
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Buick GMC responded

Lesley, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arlington Heights Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Buick GMC Team

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