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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
920 Reviews

920 Reviews of Arlington Heights Buick GMC - Service Center

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March 21, 2024

Service done, remote start key lost not one person cared Walked away and didn’t even offer to help look for it More

by Robyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Fay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Arlington Heights Buick GMC responded

Robyn, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

March 18, 2024

My experience setting the appt was easy, and the team was friendly and professional. Thank you More

by lesley
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Arlington Heights Buick GMC responded

Lesley, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arlington Heights Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Buick GMC Team

March 12, 2024

Brian explained everything thoroughly and kept me updated. discussed future service, Got me in and out quickly. Best dealership for service all around and great staff. Knowledgeable, professional More

by jladewig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

March 12, 2024

Brian is a straight shooter, and I trust him with both my truck and my wife's auto. He works long hours, usually taking in my vehicle first thing in the morning, and at the end of the day when I return to p More

by jimG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Buick GMC responded

Thank you for this amazing review and shoutout for Brian! We really appreciate your business, Jim. Sincerely, The Arlington Heights Buick GMC Team

March 08, 2024

Brian Poteracki is Great! Everything was handled perfectly. He listened, diagnosed and fixed the problem with my Buick Regal-and in a very timely matter! More

by Bruce18f
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Arlington Heights Buick GMC responded

Thank you for this amazing review and shoutout for Brian! We really appreciate your business, Bruce. Sincerely, The Arlington Heights Buick GMC Team

March 07, 2024

Allie Aiello at Arlington Heights Buick went the extra mile to make sure that I was satisfied and had a great experience. I had a question about my license plate and she resolved it quickly. Her attention More

by James McElwee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristal Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie Aiello
Mar 08, 2024 -

Arlington Heights Buick GMC responded

Thank you so much for the amazing review, James! We're glad to hear that our team provided you with an exceptional dealership experience and went the extra mile to answer your questions. We look forward to working with you again soon! Sincerely, The Arlington Heights Buick GMC Team

March 07, 2024

Always great service at Arlington Heights Buick GMC in all departments. Have used them for many year and have always be satisfied. I have not complaints. More

by BVOHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

March 03, 2024

I drive to this dealership because of the friendly and professional service I get. I love the honesty of the employees More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina was very nice and professional
Mar 04, 2024 -

Arlington Heights Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

March 01, 2024

Excellent service! ! The representative that worked with me was very helpful and professional. I have been going there since 2007 and I will continue doing so!! More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Aiello
Mar 01, 2024 -

Arlington Heights Buick GMC responded

Renee, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arlington Heights Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Buick GMC Team

February 29, 2024

I had an issue with a recently purchased vehicle and the team there was able to get the part needed, schedule an appointment that worked with my schedule and complete the service efficiently. More

by bobhammerstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Fay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Arlington Heights Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team