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Arlington Heights Ford

Arlington Heights, IL

5.0
4,916 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 4,917 reviews

May 23, 2025

Brought my 2017 Ford Fusion was greeted by Mike Waddle. He made me feel important and answered all of my questions. That's why I always come here . More

by ereichel25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
BEN MCCARTY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Jesus and Cassie made our preowned vehicle purchase a breeze. We have used Arlington Heights ford for years for vehicle service. When the time came for a new car we knew where to go and we couldnt be hap More

by Yvonne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

I bought a car. Joe Baez was the finance person, he added gap insurance and a warranty I canceled over two months ago and still have not got my refund. and Joe will More

by Mark Batten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Baez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Mark Batten responded

Dealers like this is why people don't want to go there.

May 22, 2025

The service team was great. My repair was completed on time. Mike Waddle, the service manager was great in helping me get a rental car, explaining what the issue with the car wa More

by jwasher711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Tim gave me a great experience at the dealership. I was very happy with the way business was handled. More

by ItaTai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Uphoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Everyone was very helpful in the process and everything was very easy. We appreciate the consideration and attention. More

by Ceciliaf.campos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

very professional. got us into a brand new mustang in less than 5 hours. thanks steve ! More

by caithagen08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Super smooth and easy experience. Glad i drove over an hour to one of the best salesmen ive encountered. More

by Alexaperez2694
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Uphoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
BEN MCCARTY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Jeremy was great to work with never felt rushed and he made sure i knew everything about the car! i will be coming back to see him More

by jeff87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Hey have nice employees and friendly they also have behavior and I would rely be recommend to my friends More

by norbitaguirre13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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