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Arlington Heights Ford
Arlington Heights, IL
4,916 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,917 reviews
May 23, 2025
Brought my 2017 Ford Fusion was greeted by Mike Waddle. He made me feel important and answered all of my questions. That's why I always come here . He made me feel important and answered all of my questions. That's why I always come here . More
by ereichel25
Employees Worked With
May 22, 2025
Jesus and Cassie made our preowned vehicle purchase a breeze. We have used Arlington Heights ford for years for vehicle service. When the time came for a new car we knew where to go and we couldnt be hap breeze. We have used Arlington Heights ford for years for vehicle service. When the time came for a new car we knew where to go and we couldnt be happier with ohr experience. Jesus showed us a few makes and models until we found the one that was right for us. If you need your vehicle serviced or need a new vehicle definitely stop in and you'll know why theyre a top notch dealership. Friendly and knowledgeable staff who answered all of our questions. 10/10 would do again. More
by Yvonne
May 22, 2025
I bought a car. Joe Baez was the finance person, he added gap insurance and a warranty I canceled over two months ago and still have not got my refund. and Joe will Joe Baez was the finance person, he added gap insurance and a warranty I canceled over two months ago and still have not got my refund. and Joe will not answer my phone call or return them.I would never buy another car here again!! More
by Mark Batten
Employees Worked With
May 22, 2025
The service team was great. My repair was completed on time. Mike Waddle, the service manager was great in helping me get a rental car, explaining what the issue with the car wa My repair was completed on time. Mike Waddle, the service manager was great in helping me get a rental car, explaining what the issue with the car was and when I could expect it to be completed More
by jwasher711
Employees Worked With
May 21, 2025
Tim gave me a great experience at the dealership. I was very happy with the way business was handled. I was very happy with the way business was handled. More
by ItaTai
May 21, 2025
Everyone was very helpful in the process and everything was very easy. We appreciate the consideration and attention. was very easy. We appreciate the consideration and attention. More
by Ceciliaf.campos
May 20, 2025
very professional. got us into a brand new mustang in less than 5 hours. thanks steve ! got us into a brand new mustang in less than 5 hours. thanks steve ! More
by caithagen08
May 20, 2025
Super smooth and easy experience. Glad i drove over an hour to one of the best salesmen ive encountered. Glad i drove over an hour to one of the best salesmen ive encountered. More
by Alexaperez2694
Employees Worked With
May 20, 2025
Jeremy was great to work with never felt rushed and he made sure i knew everything about the car! i will be coming back to see him made sure i knew everything about the car! i will be coming back to see him More
by jeff87
Employees Worked With
May 20, 2025
Hey have nice employees and friendly they also have behavior and I would rely be recommend to my friends behavior and I would rely be recommend to my friends More
by norbitaguirre13
Employees Worked With
