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Arlington Heights Ford
Arlington Heights, IL
4,880 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,880 reviews
May 03, 2025
Lonnie did a great job and was very patient and helpful during the buying process during the buying process More
by Kevin
May 02, 2025
Elliot was very patient and helpful during the purchase process. He provided great care and made the process easy process. He provided great care and made the process easy More
by Kevin
May 01, 2025
LONNIE MADE IT A SEEMLESS buying Experience! Love my used ford edge ST! Would definitely recommended this dealership! Love my used ford edge ST! Would definitely recommended this dealership! More
by Kerry Williams
May 01, 2025
Had a great experience working with Lonnie. Was really helpful working with both my husband and I who was offsite and accommodating time constraints to get us in a new car. Was really helpful working with both my husband and I who was offsite and accommodating time constraints to get us in a new car. More
by Kirstie.sherman
Employees Worked With
May 01, 2025
Great service provided via telephone. Dealership was kind enough to pick me up from my home as I was currently in a position of not having a vehicle. Salesmanship top notch. Dealership was kind enough to pick me up from my home as I was currently in a position of not having a vehicle. Salesmanship top notch. More
by luke.damore
May 01, 2025
Very good manager, quick help and case solving. I'm very glad that such a person works at Ford, I recommend him to everyone I'm very glad that such a person works at Ford, I recommend him to everyone More
by Igor Kuchubaev
April 30, 2025
Elliot was simply amazing! I have bought tons of cars over the years however Elliot showed a diligence a cooperation level and a communication skill set that I haven’t often ex I have bought tons of cars over the years however Elliot showed a diligence a cooperation level and a communication skill set that I haven’t often experienced in my time buying vehicles. In my role as a facilities director, I am the Fleet manager and the one responsible for all vehicles on campus… despite the distance between where I am and Elliot and his team are I look forward to buying future cars from him doing to how easy this process was along with the attention to detail he displayed throughout the whole process. I couldn’t be happier and I can’t express my heartfelt appreciation anymore than just saying thank you thank you thank you! I have already recommended you guys and I will continue to recommend you! Arlington Heights Ford is my new go to for my Automotive needs More
by lance_hall
Employees Worked With
April 30, 2025
Just want to thank Lonnie for everything great customer service . Ready to ride ! 😀 it was great!!!!!!!!!!!!!!!!!!!!!!!!!😀😀 service . Ready to ride ! 😀 it was great!!!!!!!!!!!!!!!!!!!!!!!!!😀😀 More
by Bandztwin25
Employees Worked With
April 30, 2025
Could not be happier with my new Lexus. All the sales people were very polite and knowledgeable. The finance guy took a very long time. It seems as though he was playing games and wasting t All the sales people were very polite and knowledgeable. The finance guy took a very long time. It seems as though he was playing games and wasting time. More
by LeaT
April 30, 2025
Jeremy Rosa Jr. was a very nice sales professional to work with. Highly recommended him. was a very nice sales professional to work with. Highly recommended him. More
by alyssaf0817
Employees Worked With
