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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
5,273 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,273 reviews

February 07, 2024

Marco was great. Easy process and exceptional service. I would highly recommend working with them. More

by bvonaulock
Recommend Dealer
Yes
Employees Worked With
Joe Baez, Israel Gonzalez, Marco Gibson
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Feb 07, 2024 -

Arlington Heights Ford responded

It is great to hear about your recent experience. I will certainly pass on your feedback to Marco as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

February 07, 2024

I love my Vehicle! Elliott made it so easy to get the exact vehicle I wanted. I was referred to him by a friend! Highly recommend him!! More

by Dae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez
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Feb 08, 2024 -

Arlington Heights Ford responded

Congratulations on your new vehicle, Dae. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Elliott was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

February 06, 2024

tony was a bunch of help and showwed a bunch of options for new tires More

by spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
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Feb 07, 2024 -

Arlington Heights Ford responded

Thanks for your awesome review, Spencer! We're very happy to hear that Tony was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 05, 2024

Rich jacobsen helped me get anther dually thanks again for more business and joe barz More

by Eremin.Yura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Baez, Israel Gonzalez
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Feb 06, 2024 -

Arlington Heights Ford responded

Thanks for your outstanding review! We're very happy to hear that Rich was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 04, 2024

Me encantó la experiencia con el fue muy atento con nosotros y nos ayudó con todo More

by brit.abarca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez
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Feb 06, 2024 -

Arlington Heights Ford responded

Apreciamos sus amables comentarios, Brit. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Arlington Heights Ford Team

February 04, 2024

Arlington Heights Ford is a great dealership to buy from. Bought my daughter a Jeep here from Colton and was a smooth quick and easy process More

by cgsmerch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Hannemann
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Feb 06, 2024 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

February 03, 2024

Quick easy service. Joe was efficient and knowledgeable. Really appreciate the smoothe experience from both Joe and the Teddy in finance. More

by tjjackson1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Genna
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Feb 06, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have the smooth experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

February 02, 2024

Came in to purchase a new Ford Explorer for my Company. The staff there made it happen and walked about with a new Ford Explorer. More

by MT1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez, Joseph Genna
Report | Print
Feb 06, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome new Ford Explorer! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Arlington Heights Ford! Sincerely, The Arlington Heights Ford Team

February 02, 2024

great to work with , took the time to listen and setup the right car at the right price More

by gdunkin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Hannemann
Report | Print
Feb 06, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

February 02, 2024

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Jacobsen (Sales), Anthony Wojciechowski, Justin Barrett
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Feb 02, 2024 -

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

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