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Arlington Heights Ford
Arlington Heights, IL
5,520 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,520 reviews
March 16, 2026
Jesus Sanchez & the whole staff was super helpful! Everything went smooth & they answered every question I had. Everything went smooth & they answered every question I had. More
by raulherrera025
Employees Worked With
March 14, 2026
Jesus Sanchez at Arlington Heights Ford was fantastic to work with! He took his time with us and was very helpful with all our questions. Buying a car is always an intimidating process, but he simplified it work with! He took his time with us and was very helpful with all our questions. Buying a car is always an intimidating process, but he simplified it and really worked with us to make sure we were taken care of and got the best deals. Thank you for your help! More
by Basgiath
March 14, 2026
Jesus Sanchez was great to work with and very respectful throughout the entire process, thank you. throughout the entire process, thank you. More
by JL
March 14, 2026
Richard give us perfect time and very good deal , best sales managers ever we met . If I would recommend to my friends sales manager it would be definitely Richard . sales managers ever we met . If I would recommend to my friends sales manager it would be definitely Richard . More
by Transatlantictransportation
Employees Worked With
March 14, 2026
Jesus and Victor were very helpful in getting me into my dream truck. Thanks team! dream truck. Thanks team! More
by Dougiefresh90
March 13, 2026
The moment I walked into the showroom they made me feel very comfortable. My sales advisor, Sam, was very helpful and supportive in making sure that I received the best possible outcome. These are just som very comfortable. My sales advisor, Sam, was very helpful and supportive in making sure that I received the best possible outcome. These are just some of the reasons that I have been a repeat customer of many years. More
by CarlM
March 13, 2026
Dealership is really great. I've been to a couple different ones and it is by far the cleanest and has the most friendly people. Both Sam and Jose were fantastic and kept it rea I've been to a couple different ones and it is by far the cleanest and has the most friendly people. Both Sam and Jose were fantastic and kept it real. More
by brian.ladd06
March 13, 2026
I haven't purchased a car from a dealership in 20 years. Jeff made the car buying experience painless. Thank you! Jeff made the car buying experience painless. Thank you! More
by melissag29
March 12, 2026
I came in for an estimate on January 5, 2026, because an Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation require Illinois Tow Truck driver's side door opened and hit my driver's side mirror, which cracked the plastic. The Illinois Dept of Transportation requires two estimates and takes forever to pay for an accident that was their fault. Anyway, the young man who did the estimate quoted $517.49 for parts and labor. When I brought it to Ford after receiving a check for that amount from IDOT three months later, Mike Waddle found that the young man who wrote the estimate was incorrect. However, thank you, Mike, for standing by the original quote. It is good to know that there are still some companies that are honest and trustworthy. Thanks, Mike! More
by dionysas
Employees Worked With
March 12, 2026
Fabulous car salesman highly recommend Jasmine and Teddy Arlington heights was a great dealership and experience Arlington heights was a great dealership and experience More
by JerryWashington93
Employees Worked With
