Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,032 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews By Type
Showing 4,032 reviews
April 25, 2024
Anthony and Israel were very helpful and addressed my concern regarding brakes on the truck I wanted to buy to my satisfaction. Joe was also very helpful in the finance department. Overall I would recomm concern regarding brakes on the truck I wanted to buy to my satisfaction. Joe was also very helpful in the finance department. Overall I would recommend Anthony and Arlington Heights Ford if you're looking to purchase a Ford vehicle. More
by Eropkin1
Helpful April 25, 2024
Sammy was outstanding-he went way above and beyond to help us out getting our first car-we could not have done it without Sammy-thank you sammy! help us out getting our first car-we could not have done it without Sammy-thank you sammy! More
by camryn3513
Employees Worked With
April 24, 2024
This is an amazing dealership. They got me approved for great rates and was quick! They got me approved for great rates and was quick! More
by listenlearn75
Employees Worked With
April 23, 2024
Have been using Arlington Heights Ford Rich Jacobsen for 20+ years. Great service & quality vehicles 20+ years. Great service & quality vehicles More
by caridickson
April 23, 2024
Tony Wojciechowski was very helpful in writing up the service order, and later pointing out things I can do to make the next visit easier. service order, and later pointing out things I can do to make the next visit easier. More
by bobreczek3131
April 23, 2024
Excellent service thank you Excellent service. Thank you. You made things very easy. Excellent experience with you. This is not the last time. This is a promise. I will say this to all my family a Thank you. You made things very easy. Excellent experience with you. This is not the last time. This is a promise. I will say this to all my family and friends. More
by Odai.malo
Employees Worked With
Other Employees :
Colton It was very smooth thank you
April 22, 2024
Customer centric dealership with very friendly professionals helping to choose a car that we liked. They are ready to work with you on your requirements. Friendly and welcoming environment overall professionals helping to choose a car that we liked. They are ready to work with you on your requirements. Friendly and welcoming environment overall. More
by Senthil
April 22, 2024
Their dealership was clean. They offered water and coffee to drink. The sales people are nice but seemed a little disconnected. Our sales person would disappear for a while wh They offered water and coffee to drink. The sales people are nice but seemed a little disconnected. Our sales person would disappear for a while while they were processing our paperwork. I traveled quite a ways to get there and had to ask for a little extra gas so I could make it home with the vehicle I just purchased. Also had to ask for it to be cleaned twice. Otherwise it was an overall good experience and would recommend this dealership. More
by swebb7981
April 19, 2024
John was very honest and kind with us during the whole interaction and very welcoming. I would definitely come here again. interaction and very welcoming. I would definitely come here again. More
by jessetapia25
Employees Worked With
