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Arlington Heights Ford
Arlington Heights, IL
4,161 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,161 reviews
March 30, 2024
It was a very good experience, I will come back next time when the car needs service. when the car needs service. More
by gonzalez-zoila
Employees Worked With
Helpful March 30, 2024
Worked with Elliott, Dan and Joe. They are a well oiled machine, made the experience a good one. They are a well oiled machine, made the experience a good one. More
by Patrick
March 30, 2024
Marco was very intelligent and informative and made the sales process very straight forward and To the point sales process very straight forward and To the point More
by Pg24678
March 29, 2024
Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay far away! Smoke and Mirrors from the Service Director Jerry about another Warranty issue I had my truck in for on 2/28/24. More
by Ldub
March 29, 2024
We appreciated that Michael and sales manager Brian were friendly and professional, forthcoming and patient. They made it a no-drama, fun experience. friendly and professional, forthcoming and patient. They made it a no-drama, fun experience. More
by salanham2
March 29, 2024
Elliott was wonderful to work with and would recommend him for your next purchase. Yeah!!! him for your next purchase. Yeah!!! More
by Borchuck33
March 29, 2024
Great experience. Elliott is great to work with at Arlington Heights Ford. I love my Explorer. Elliott is great to work with at Arlington Heights Ford. I love my Explorer. More
by Hollyborders
March 29, 2024
It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. close to my house. And they have free coffee. More
by JOSELITO67.JG@GMAIL.COM
March 28, 2024
Colton was friendly upbeat and patient with my questions and concerns during the purchase process. He was willing to go above and beyond to help make sure the process was easy for me. and concerns during the purchase process. He was willing to go above and beyond to help make sure the process was easy for me. More
by Lori
March 28, 2024
Big shoutout to Tony and Brian for their exceptional care during our car purchasing journey. Walking in, we were relieved not to be bombarded by a swarm of salespeople, thanks to Tony's welcoming approa care during our car purchasing journey. Walking in, we were relieved not to be bombarded by a swarm of salespeople, thanks to Tony's welcoming approach at the entrance. His genuine offer of assistance set the tone for our entire experience. We are truly grateful for his patience and expertise as he guided us through exploring the features of our new car. Kudos to Tony, Brian, and the entire staff for their cool demeanor , blend of humor and professionalism and outstanding service. More
by Jim
Employees Worked With
