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Arlington Heights Ford
Arlington Heights, IL
4,891 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,891 reviews
September 06, 2022
Great people! Great service dept. will return for all my auto needs.! Richie is great! Great service dept. will return for all my auto needs.! Richie is great! More
by Marezy
September 06, 2022
I (24 years old) was in the market for a new vehicle (2022 Mustang), almost all the dealership in my area had a market adjustment on their prices because of the current economic situation. AH Ford was o (2022 Mustang), almost all the dealership in my area had a market adjustment on their prices because of the current economic situation. AH Ford was one of the few dealerships that was willing to respect MSRP on special orders. I decided to do business with them mainly because my father had bought some vehicles previously at this dealership. I put my order in April 2022 with a 500 dollar deposit, about 2-3 months later I get the confirmation email with the window sticker, I noticed that some of the options were missing, nothing to crazy but I will still get the vehicle. I spoke to Anthony(sales rep) to see what we could do about it, we spoke with Jose(sales manager) and I we were able to agree on a good deal for the vehicle. I will like to thank Mr. Guido(general manager) for keeping track of the whole situation and making sure that the customer is satisfied with their purchase. Thanks More
by alexespino12011998
September 04, 2022
Fast,efficient and very courteous service. Had tire repair in less than an hour as promised by service advisor. Had tire repair in less than an hour as promised by service advisor. More
by Cer_one47
Employees Worked With
September 03, 2022
Elliott was helpful and knowledgeable with the cars we test drove. He work with us on price and a fair trade in value test drove. He work with us on price and a fair trade in value More
by joemassaro2339
Employees Worked With
Other Employees :
John Rodriguez, Jon Franklin, Ben McCarty
September 03, 2022
Steve Ursin is a standup guy! He is very amicable and genuine. Awesome place to do business with. He is very amicable and genuine. Awesome place to do business with. More
by Kugler
Employees Worked With
September 03, 2022
No free car washes like Wickstrom. Flexible hours and good trade-in deal. Thank you Elliott Flexible hours and good trade-in deal. Thank you Elliott More
by Amanda
Employees Worked With
September 02, 2022
first time coming here and service and employees are great overall experience was 10/10, great overall experience was 10/10, More
by luisalb23
Employees Worked With
September 01, 2022
Anthony was excellent in his service. He was honest in his assessment. My ring fell down under the front seat and he tried very hard to reach it but had to take the seat off to find the r He was honest in his assessment. My ring fell down under the front seat and he tried very hard to reach it but had to take the seat off to find the ring. He told me approximately price and how long it would take. I appreciate that he knew what would need to be done and it was able to be found. It was very valuable, an engagement ring and he understood that. Appreciated his helpfulness! More
by Happy
Employees Worked With
Anthony Velasco
