Arlington Heights Ford

My daughter-in-law brought her Ford Focus in for a simple oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the re oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the receipt, that included $313.95 in labor for: 1) Oil and filter change, 2) check brakes, 3) fill all fluids, 4) change coolant service (see below), 5) change air filter. As part of that visit, she asked them to check the brakes … which lead to the 90k mile maintenance. She was told and received a printout that the front/rear brakes, brake lines, and calipers were great - good for at least 12k more miles. 4 weeks later, while she is driving home from a funeral in Peoria - the rotors and pads on the brakes were gone. Buyer beware. Mike Waddle, Service Advisor, cannot be trusted. He took advantage of my daughter-in-law and we will never return to Arlington Heights Ford. There was no way they did an inspection worth $580. It was not only the brake issue, but our new mechanic checked the coolant system and antifreeze levels and said neither were filled or touched in the last 6-9 months. When she began asking question, all of sudden Mike Waddle had urgent phone calls to take. After 40 minutes later she left with the promise of a return call that never came. Buyer beware. Consider other options. Name of customer: Tori Basham More

Elliott was a great help!! Made the car buying experience fun and answered questions honestly. A pleasure to work with him! fun and answered questions honestly. A pleasure to work with him! More

Elliott Reichel was a pleasure to work with. Gerry Hood is amazing in service and Junior is so thoughtful. The entire dealership is very customer focused and very nice to deal with. I highly recommend Arli is amazing in service and Junior is so thoughtful. The entire dealership is very customer focused and very nice to deal with. I highly recommend Arlington Heights Ford. More

George Sarkisian and Jose Gutierrez provided me with attentive and straightforward customer service. I would buy from them again and would recommend them to anyone looking for a car! attentive and straightforward customer service. I would buy from them again and would recommend them to anyone looking for a car! More

The manger who helped us with our car repair was the most honest, up-front and “real” car repair person I’ve ever come across. He has our full trust from now on. honest, up-front and “real” car repair person I’ve ever come across. He has our full trust from now on. More

George is so nice and very knowledgeable. We loved working with him! He made everything so easy and comfortable. working with him! He made everything so easy and comfortable. More

Our salesman, Steve Ursin, was very helpful and courteous. This is the 6th vehicle we have purchased from Arlington Heights Ford. Because of the quality customer service, service department and s courteous. This is the 6th vehicle we have purchased from Arlington Heights Ford. Because of the quality customer service, service department and sales team, we have recommended this dealership to our friends and family. Tony Guido also helped answer the questions we had regarding the trade in of our vehicles. These guys are the best. More

Steve Ursin at AH Ford made our car buying experience so easy! He went above & beyond for us. If you’re in the market for a new ride, Steve is your guy! 1000% recommend! easy! He went above & beyond for us. If you’re in the market for a new ride, Steve is your guy! 1000% recommend! More

Went to dealership my cousin husband Sam works there never had such a wonderful experience in my life I would recommend everyone to go see Sam best ever never had such a wonderful experience in my life I would recommend everyone to go see Sam best ever More

Elliot Reichel was great, very helpful and fair. Very happy with truck and experience. Thanks happy with truck and experience. Thanks More