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Arlington Heights Ford
Arlington Heights, IL
4,988 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,987 reviews
September 04, 2021
I didn’t have to wait at all when I arrived and my car was finished a bit before what I was told. Great customer service! was finished a bit before what I was told. Great customer service! More
by Bernie.lafrance
Employees Worked With
September 04, 2021
Jesus was professional and pleasant. He explained every step of the leasing process and made sure to keep me updated as things progressed. I would be happy to work with him again. step of the leasing process and made sure to keep me updated as things progressed. I would be happy to work with him again. More
by Erik H
Employees Worked With
September 04, 2021
We came to check out a pre-owned car as well as trade in our current vehicle. Elliott helped us each step of the way and was awesome! our current vehicle. Elliott helped us each step of the way and was awesome! More
by Lusherer
Employees Worked With
September 04, 2021
The service was very good and was done in a short period of time. Men in the service department were very courteous and helpful. My question was answered. of time. Men in the service department were very courteous and helpful. My question was answered. More
by kcwomn1
Employees Worked With
September 04, 2021
Ask for Elliott! He was extremely up font and honest from the moment we walked in. He was able to make the process very enjoyable. the moment we walked in. He was able to make the process very enjoyable. More
by Vshairston88
Employees Worked With
September 03, 2021
nothing but good good things from all the folks in the service and rental dept's I'll surely tell all of my friends about it service and rental dept's I'll surely tell all of my friends about it More
by bigfrankq
September 03, 2021
Sam is the best! Arlington Heights Ford offered the best customer service and sales experience. With much research, I received a very fair price for the purchase I made including the exchange for my trade i customer service and sales experience. With much research, I received a very fair price for the purchase I made including the exchange for my trade in! Thank you for an overall pleasant experience! More
by KRC
September 03, 2021
Amazing experience with Tony and Elliott. Highly recommend. They were fantastic to work with and made the experience extremely easy. He didn’t even charge me for jokes! recommend. They were fantastic to work with and made the experience extremely easy. He didn’t even charge me for jokes! More
by jenrutledge17
September 03, 2021
Always a pleasure to deal with this Ford dealer. They always go out of their way to help and satisfy the customer. Keep it up! always go out of their way to help and satisfy the customer. Keep it up! More
by Buffalo Bob
September 01, 2021
Sam did an amazing job helping me find the perfect car! 2nd car from Arlington heights, couldn’t be happier. Definitely would recommend them to everyone. 2nd car from Arlington heights, couldn’t be happier. Definitely would recommend them to everyone. More
by Duggerl
Employees Worked With
