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Arlington Heights Ford
Arlington Heights, IL
4,911 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,911 reviews
July 15, 2021
I was in and out with Elliot Reichel in about 20 minutes, buying out my lease. It was a super easy experience and very streamlined. buying out my lease. It was a super easy experience and very streamlined. More
by riley.busche
July 15, 2021
After me the best dealer and service you can get. Used them (with one or 2 exceptions) since we bought our escape. Mike is awesome, highly recomand him them (with one or 2 exceptions) since we bought our escape. Mike is awesome, highly recomand him More
by Piki
Employees Worked With
July 14, 2021
Sam was very professional and courteous, always appreciating my patience. He made the buying experience a pleasant one. The process itself seemed quick and painless. appreciating my patience. He made the buying experience a pleasant one. The process itself seemed quick and painless. More
by Haack22
Employees Worked With
July 14, 2021
Fantastic service! Great to work with!!! Would recommend to friends/family. Love our vehicle. Staff were willing to make a fair deal and do what it takes to satisfy. No pushy sales pitches. recommend to friends/family. Love our vehicle. Staff were willing to make a fair deal and do what it takes to satisfy. No pushy sales pitches. More
by Baileypopp72
July 13, 2021
Great experience, no games straight talk to the point, very helpful, Manny was great! I would recommend this dealer, I bought my first F150 at ARLINGTON HEIGHTS FORD very helpful, Manny was great! I would recommend this dealer, I bought my first F150 at ARLINGTON HEIGHTS FORD More
by Jacek1985
Employees Worked With
Manuel Guerrero, Frank White
July 13, 2021
I was sure that I would be put in line to be worked on when possible, but it seemed to turn out to be taken care of in a timely manner, considering the time testing and diagnosing what the problem may be. when possible, but it seemed to turn out to be taken care of in a timely manner, considering the time testing and diagnosing what the problem may be.. More
by I am him
Employees Worked With
July 13, 2021
The team with AH Ford did an outstanding job again! I have been a customer for many years and when it came time for my daughter to buy a car in a hurry I immediately reached out after meeting with the Se have been a customer for many years and when it came time for my daughter to buy a car in a hurry I immediately reached out after meeting with the Service Manager who let me know it was time to retire her college car. We were referred to Ben and he took the time to walk my daughter thru the process of her first purchase. Then it was off to financing and Joe explained everything in detail and patiently answered all of the questions. I am so thankful for a honest group of people who understood the importance of a good and safe car for her...but also to educate her for future purchases! More
by Jillselect
July 12, 2021
I continue to be impressed with Arlington Heights Ford's dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of servic dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of service time was spot on and helpful!!! More
by aej1955
Employees Worked With
July 12, 2021
Excellent, kind and professional service with Luigi Alfano today. Updates and next steps communicated well. Will return when the parts come in to address the concern. Thank you! Alfano today. Updates and next steps communicated well. Will return when the parts come in to address the concern. Thank you! More
by jmau
Employees Worked With
Luigi Alfano
July 12, 2021
Excellent assistance! Jesus Sanchez did an amazing job helping me with everything in regards to purchasing a car. I Highly recommend and appreciate the help! helping me with everything in regards to purchasing a car. I Highly recommend and appreciate the help! More
by Chrismata94
Employees Worked With
