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Arlington Heights Ford
Arlington Heights, IL
4,891 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,891 reviews
May 19, 2020
Always a sensational experience. Been a client for over 20 years. We always have sensational experiences with Arlington Heights Ford. Staff is very friendly, helpful, knowledgeable Been a client for over 20 years. We always have sensational experiences with Arlington Heights Ford. Staff is very friendly, helpful, knowledgeable and professional. JB More
by JB
Employees Worked With
Other Employees :
Jeff Reckards, Steve Verhagen, Wade Mikosz
May 18, 2020
Great service! Excellent communications, quick repair. They kept me informed on what was happening along the way, applied the extended warranty for coverage wherever they could and got it back to me quick They kept me informed on what was happening along the way, applied the extended warranty for coverage wherever they could and got it back to me quickly. More
by tfries21
Employees Worked With
Not sure - I never understood his name on the phone.
May 14, 2020
Very happy with the services that were provided. I was only in for a works oil change and coolant flush but it was done ahead of schedule and they respected all the social distancing spaces. They cleaned only in for a works oil change and coolant flush but it was done ahead of schedule and they respected all the social distancing spaces. They cleaned surfaces and covered the steering wheel More
by cj.pye
Employees Worked With
Steve Verhagen
May 14, 2020
Outstanding. I am 85 years old and have been to many dealers. AH Ford is the only one that has ALWAYS done what they said they would do, and then some. Thank you I am 85 years old and have been to many dealers. AH Ford is the only one that has ALWAYS done what they said they would do, and then some. Thank you! More
by Bill Dearhammer
May 13, 2020
Good, SAFE Service During the Pandemic I was very pleased with the extra effort this dealership is going through to provide convenient, safe auto repair service to its customers during this I was very pleased with the extra effort this dealership is going through to provide convenient, safe auto repair service to its customers during this pandemic, when conditions are more difficult and not "normal." I was able to get an immediate appointment on the day I called; I was able to get my CAR PICKED UP, rather than having to risk my health by going into the dealership (I am very high risk for the Virus); and the pickup and delivery of my car after the repairs were done was carried out very well -- the person that picked up and delivered my car was very courteous, he wore protective gear (face mask and gloves), and my car was disinfected after the service was done, and again when it was delivered. I very much appreciate the badly-needed and convenient extra service provided by Arlington Heights Ford. More
by Mike R
May 13, 2020
Great Service and people Really enjoy working with this dealership. This is the 3rd vehicle that we have purchased from them and have always had quick and courteous service. I Really enjoy working with this dealership. This is the 3rd vehicle that we have purchased from them and have always had quick and courteous service. In purchasing has always been pretty straight up with no games. I would highly recommend Arlington Heights Ford when you're looking. More
by Robb
May 13, 2020
I Needed oil change. Then I had the coolant changed because it was needed. So happy that they recommended that. Great service department ! I love Arlington heights ford because it was needed. So happy that they recommended that. Great service department ! I love Arlington heights ford More
by Cind
Employees Worked With
Steve Verhagen
May 13, 2020
Tire And Brake replacement Steve in service did an excellent job in explaining our options for brake and tire replacement. The service was done quickly and cleanly. Thanx fo Steve in service did an excellent job in explaining our options for brake and tire replacement. The service was done quickly and cleanly. Thanx for the Great Job More
by ggichgo
Employees Worked With
Steve Verhagen
May 13, 2020
You guys are really essential workers and heroes! I had a slow leak in my tire which turned out to be a nail and my brakes were shot. The service department(especially Victor) was helpful, concerned I had a slow leak in my tire which turned out to be a nail and my brakes were shot. The service department(especially Victor) was helpful, concerned and amazing. They fixed my car in a safe and timely manner and really went above and beyond. Thanks for taking care of me and my car in these uncertain times. I can always count on Arlington Heights Ford to take care of my car needs! Amy Schaetzlein More
by Amy S.
Employees Worked With
Victor Villanueva
May 11, 2020
2017 Explorer I had a great experience leasing my 2017 Explorer through AHF. They made it a smooth and seamless process. Would definitely recommend AHF for anyone l I had a great experience leasing my 2017 Explorer through AHF. They made it a smooth and seamless process. Would definitely recommend AHF for anyone looking to lease or buy. More
by Tom P
