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Arlington Heights Ford
Arlington Heights, IL
4,891 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,891 reviews
May 09, 2020
Great Service Fast, friendly and they treat you as family!! Love coming here and they are really taking extra strides in keeping their customers safe during this p Fast, friendly and they treat you as family!! Love coming here and they are really taking extra strides in keeping their customers safe during this pandemic. Thank You! More
by moj
Employees Worked With
Spiro, Sarah, Steve Verhagen
May 08, 2020
EXCELLENT SERVICE Came in with a check low pressure light on and the service advisor looked over the tire and quickly found a nail in it. Luckily they had the tire in Came in with a check low pressure light on and the service advisor looked over the tire and quickly found a nail in it. Luckily they had the tire in stock and I was in and out in a couple of hours. Thank you for the quick and friendly service!! More
by Dave T
May 06, 2020
Excellent experience from sales to service. Everyone made me feel like I was the most important person in the building. I highly recommend this dealership! me feel like I was the most important person in the building. I highly recommend this dealership! More
by CarlM
Employees Worked With
Other Employees :
Joe Baez- Finance, Steve Verhagen
May 06, 2020
Great Service and Follow up The follow up on the service that was performed on my 2017 Ford Escape has been fantastic. Jerry Hood has made sure that everything was great and foll The follow up on the service that was performed on my 2017 Ford Escape has been fantastic. Jerry Hood has made sure that everything was great and followed up to make sure the car was running fine. Could not be happier with the entire service team. More
by 2008 happy Lexus owner
May 05, 2020
Thanks Steve for marking the repairs and routine maintenance seamless. Picked up my truck and dropped off back at my house and outside of truck was cleaned. 5 Stars.. maintenance seamless. Picked up my truck and dropped off back at my house and outside of truck was cleaned. 5 Stars.. More
by Mcnwags
April 30, 2020
Street service Due to the Covid19 I have been staying in and was happy that Arlington Heights Ford offered pick up service and delivery which offered me peace of min Due to the Covid19 I have been staying in and was happy that Arlington Heights Ford offered pick up service and delivery which offered me peace of mind that I would not have to sit and possibly expose myself to the virus. Thank you More
by Jjbb
Employees Worked With
Steve Verhagen
April 30, 2020
Got the job done in one day. Lonnie Catanese and April Mayer are true pros. Both worked to get everything we wanted done all in one day. This was helpful because we were from Wi Lonnie Catanese and April Mayer are true pros. Both worked to get everything we wanted done all in one day. This was helpful because we were from Wisconsin with title issues and didn't really want to return. More
by David
Employees Worked With
Other Employees :
April Mayer ( she couldn't have been more helpful volintarilly offering out of the ordinary assistance with out of state titling.
April 30, 2020
fast and friendly Had a leak in my sunroof. The service team quickly identified the problem and fixed it. I was in and out in 30 minutes! Thank you! Had a leak in my sunroof. The service team quickly identified the problem and fixed it. I was in and out in 30 minutes! Thank you! More
by Dave T
Employees Worked With
April 30, 2020
Trusting, Fast, and Accurate I would recommend Arlington Heights Ford to anyone looking to buy a Ford vehicle. I have bought five different vehicles from them thus far. John Gui I would recommend Arlington Heights Ford to anyone looking to buy a Ford vehicle. I have bought five different vehicles from them thus far. John Guido Jr. and his team are World Class. They are The Best of the Best, and their awards year after year, prove this culture at AH Ford. More
by pgrane
April 30, 2020
absolutly the very best I have ever had, and I,m 85 yearsold my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told ab my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told about an hour or so, well John JR heard this and put me in a rent a car and got me out of the building for safety sake I presume, what a guy, to think my safety was that important to get me away from all the commotion that was going on, I,m 85 years old and I suppose John Jr was thinking of my health with that Virus thing going around, All I can say is THANK YOU FOR PEOPLE THAT CONCERNED AT ARLINGTON HEIGHTS FORD. Once again "THANK YOU" FROM PETER PAGOR More
by chipegleg1
