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Arlington Heights Ford
Arlington Heights, IL
5,660 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,660 reviews
May 25, 2021
I have bought vehicles from Sam for the last 20 years he is the best when it comes to taking care of his customers I have never experience such excellent service ever I tell all my friends and family to go is the best when it comes to taking care of his customers I have never experience such excellent service ever I tell all my friends and family to go see him another great job Sam I tell everyone about how I get treated there will be back soon for another vehicle More
by Jmichels1970
Employees Worked With
May 24, 2021
Elliott and junior made the process easy and I am a return customer several times over. This was a great transaction made easy by the friendly staff at AH FORD return customer several times over. This was a great transaction made easy by the friendly staff at AH FORD More
by Dkolssak
Employees Worked With
May 24, 2021
Great service. I came in for an oil change. Mike helped me identify the wheel well liners for my Transit and then had them installed them while I waited. me identify the wheel well liners for my Transit and then had them installed them while I waited. More
by johnsongl
Employees Worked With
May 23, 2021
Jesus Sanchez was great! Not only was he honest, he was personable, kind and just the absolute best! Jose Guitierez and Frank White made our purchase even easier. They are a great team if your looking for personable, kind and just the absolute best! Jose Guitierez and Frank White made our purchase even easier. They are a great team if your looking for a car or a good laugh. More
by cozettewright
May 23, 2021
Check in process was a breeze. I was not given my free oil change which was available to me as mentioned at the time I scheduled my appointment. The person I spoke to said it was still available, but when oil change which was available to me as mentioned at the time I scheduled my appointment. The person I spoke to said it was still available, but when I checked in it was not. The car was ready when promised including the recall. More
by sg13949
Employees Worked With
May 23, 2021
Great customer service, would recommend to anyone! Worked the deal completely over the phone and just came and picked it up. The GSM was also very helpful the deal completely over the phone and just came and picked it up. The GSM was also very helpful More
by josiahberg
Employees Worked With
John Rodriguez, Manuel Guerrero, Jon Franklin, Joe Baez
May 22, 2021
Came 2 hours from Wisconsin and am very happy with my purchase and working with Elliot! Would highly recommend visiting here and with him. yay! purchase and working with Elliot! Would highly recommend visiting here and with him. yay! More
by Amanda
Employees Worked With
May 22, 2021
Lonnie was amazing. Trading in my old car and picking a new Ford was so easy and seamless. He gave me great pricing options, and also knew exactly what I was looking for - because he is a great listener! I new Ford was so easy and seamless. He gave me great pricing options, and also knew exactly what I was looking for - because he is a great listener! I am so excited to have my new Bronco! More
by ralberico
Employees Worked With
May 22, 2021
I was taken care of in a timely manner. They got my work done in a timely manner as well. Mike was very eager to help me from the start. done in a timely manner as well. Mike was very eager to help me from the start. More
by silverfox22180
Employees Worked With
