Arlington Heights Ford - Service Center

As always, service was excellent. My vehicle was taken in upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and th upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and therefore I considered it to be a safe environment. More

I took my car into the dealer after I discovered it was leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner du leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner during the duration of the repair, which took two days. They replaced some gaskets, seals and o-rings which at no cost to me, indicative of the fact they warranty and stand behind their repair service. Great job and I'm very pleased. A special shout-out to the Service Writer, Steve, for documenting my complaints and ensuring I was provided a loaner, and the car was repaired quickly and properly. More

Had a scheduled appointment for 9.00 and was taken as scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy w scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy with the service. More

Mike Waddle was professional in answering my questions. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. More

The Navigation went out on my Fusion so I drove directly to Service and Steve was able to update it and get it working quickly. to Service and Steve was able to update it and get it working quickly. More

They had me come in right away with no appointment and took very good me. They always provide friendly and courteous service. I always take my Ford here for service. took very good me. They always provide friendly and courteous service. I always take my Ford here for service. More

Once again, the service department was efficient and thorough. I have been using Arlington Heights Ford technicians for the last three vehicles in our household. Thanks Mike. thorough. I have been using Arlington Heights Ford technicians for the last three vehicles in our household. Thanks Mike. More

Arlington Heights forward goes up and above my expectations every time and makes me feel extremely special. John JR. Tony and steve and Jerry in service make me feel like family expectations every time and makes me feel extremely special. John JR. Tony and steve and Jerry in service make me feel like family More

Problem found and fixed. Got a loaner while work being done.. good communication through process. Happy with how clean the facility was in all aspects. The clean my vehicle before giving it back. done.. good communication through process. Happy with how clean the facility was in all aspects. The clean my vehicle before giving it back. More

Have been bringing my cars here for 30 + years and have always had great service. The service dept is A1 in my book. They have a great team and you are always treated with respect . always had great service. The service dept is A1 in my book. They have a great team and you are always treated with respect . More