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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,235 Reviews

1,235 Reviews of Arlington Heights Ford - Service Center

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September 06, 2023

The dealership always goes out of there way to make sure your needs are addressed More

by excellroadservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez, Kenny Holiday, Lunoni Mahdu
Sep 11, 2023 -

Arlington Heights Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

August 29, 2023

Very happy with the service and efficiency of Arlington Heights Ford. The service writer, Lou Alfano, is very friendly and has great customer service skills. The waiting area is very nice and comfortable. More

by Orbie1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Hood did a great job. Thank you.
Sep 01, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Arlington Heights Ford Team

August 28, 2023

Don't have to leave home for a service visit? Count me in. I feel spoiled! Arlington heights ford brought a mobile unit to my house, and performed an oil change, tire rotation, and inspection More

by michaelclayson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to write about your experience with us, Michael! At Arlington Heights Ford, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Arlington Heights Ford Team

August 28, 2023

This has been by far the best experience I've had at a dealership! Luigi was my service advisors from start to finish and he was the reason why I'm happily writing these great reviews. In addition, I've a More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lunoni Mahdu
Aug 31, 2023 -

Arlington Heights Ford responded

Adrian, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Luigi provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Arlington Heights Ford Team

August 17, 2023

Service always very good and vehicles are delivered promptly with communication always explaining previous issues. More

by Cpa422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Arlington Heights Ford responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Arlington Heights Ford. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Arlington Heights Ford Team

August 16, 2023

ALWAYS A GREAT EXPERIENCE WITH THESE GUYS, BEEN COMING FOR YEARS AND STILL GETTING GOOD SERVICE More

by GNATEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Arlington Heights Ford responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Arlington Heights Ford Team

August 04, 2023

Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back More

by Thg62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez, Kenny Holiday, Lunoni Mahdu
Aug 08, 2023 -

Arlington Heights Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Arlington Heights Ford Team

July 27, 2023

Work was completed well and communication was excellent. Tony W did a great job from beginning to end. More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

July 26, 2023

Mike went above and beyond to make sure I felt comfortable leaving my car with him and extended his knowledge to me to help me maintain my car in between visits. He was communicative and trustwort More

by smc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

July 25, 2023

Justin Barrett and Fernando were very helpful, knowledgeable, and professional. They obtained the needed part for my 2023 Bronco Sport and installed it in record time. I would highly recommend th More

by glorialorenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando
Jul 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

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