Arlington Heights Ford - Service Center

I was very happy with the service department on my recall trip. Michael was very good and took care of the car in less than 3 hours. trip. Michael was very good and took care of the car in less than 3 hours. More

Always a pleasure to deal with the service staff - they are all friendly, helpful and professional. I feel that they look out for my safety and my car's health! are all friendly, helpful and professional. I feel that they look out for my safety and my car's health! More

Absolute best service department. Employees completely committed to delivering excellent service, knowledgeable about their products. Employees completely committed to delivering excellent service, knowledgeable about their products. More

Victor was the best. Very organized and conscientious all the way through . He even offered to drive my car inside for pick up as it was snowing and he could see I was a Very organized and conscientious all the way through . He even offered to drive my car inside for pick up as it was snowing and he could see I was a year or two over 65 (well maybe more than a year or two). Work was done in an amazingly short time More

Zack was very welcoming right from the start. He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to fo He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to for future appointments. More

The hard work and professionalism was apparent from the get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. More

I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and caring during the process of a third-party warranty issue. He was helpful at keeping us informed, and providing us with needed information and help with the engine replacement and repairs, He also helped with new tires and other repairs that needed to be made. I appreciate Arlington Heights Ford consistent customer service, and help now and in the past. - [ ] Once again, Luigi was very consistent, helpful, and made us feel as though we were alone during a time where the third-party warranty could’ve been very difficult to navigate. Sincerely, Thomas and Jacob English More

Lou had to re-do the bill after I asked him if he included the rewards points ($91). included the rewards points ($91). More

I am almost twenty years with AH Ford. My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided i My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided is all I needed. I would give them 6 stars if this is possible:) More

John was attentive. Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved my issue in a timely matter. Explained to me what happened and tips going forward to avoid these same issues. I highly recommend AH Ford and their team members. More