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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,354 Reviews
Call Service Center (847) 481-0533

1,354 Reviews of Arlington Heights Ford - Service Center

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November 17, 2023

Lou A. was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my c More

by xover911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Arlington Heights Ford responded

Thank you for the awesome feedback! Lou is an excellent service team member and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

November 16, 2023

Service rep was thorough and great. Very courteous and helpful in trying to find me hood struts but u don’t carry. More

by Rkstineman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary pobuta
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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 16, 2023 -

Rkstineman responded

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Nov 20, 2023 -

Arlington Heights Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Arlington Heights Ford team, and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Arlington Heights Ford Team

November 16, 2023

Mike Waddle at Arlington Heights was very helpful during our stranded time away from home . More

by LauraJF331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Laura! We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

Nov 20, 2023 -

LauraJF331 responded

Truly great you went the extra step to thank our review. We will return to Ford on future shopping Fragnito family

November 15, 2023

Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

by DavidVee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Arlington Heights Ford responded

David, we are pleased to hear that you had an excellent experience with Jerry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

November 09, 2023

Best experience yet. I Was very well taken care of better than I had expected More

by poppaj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 04, 2023

It was clean and everyone was courteous. I really appreciate the effort everyone gave to make it a positive experience. More

by ejcmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
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Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

November 02, 2023

Mike was good on his word to get my truck serviced in a timely manner. More

by fvalenzano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 02, 2023

Thank you Luigi Alfano! Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input, Bill! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Arlington Heights Ford Team

November 02, 2023

Mike is an excellent advisor, he knows cars and gives viable options to the customer. He knows "the sale starts after the sale." More

by Colonel G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Arlington Heights Ford responded

Thank you for your business and this review, Colonel. We are happy to hear Mike was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Arlington Heights Ford Team

October 31, 2023

Very good place to get service. Workers are very professional. Thank you for the service More

by iyastreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

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