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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,354 Reviews

1,354 Reviews of Arlington Heights Ford - Service Center

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June 08, 2023

Mike kept me up to date throughout the repair process and informed me of issues and costs before proceeding. Very satisfied More

by gosmither
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Arlington Heights Ford responded

It’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Ford Team

June 07, 2023

A great service department is of utmost importance. It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not More

by jfrei42
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Arlington Heights Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Ford Team

June 07, 2023

Received warranty service from this Ford dealership and was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care More

by Sterling Brett
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
Jun 13, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Arlington Heights Ford Team

June 02, 2023

Tony W was a stand up guy. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. More

by Anunez09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
Jun 07, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review, Anunez! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

June 01, 2023

Another great experience at Arlington Heights Ford. Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle i More

by preese326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

May 26, 2023

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell More

by cougartwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco, Kevin Juarez, Justin Barrett, Kenny Holiday, Lunoni Mahdu
Jun 01, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

May 23, 2023

This dealership is excellent. I am always completely satisfied with the service team and the work they do to my car. More

by pjblum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
May 26, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

May 21, 2023

I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su More

by sstark312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wojciechowski
May 24, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

May 19, 2023

I’ve been coming to this dealership since October 2021, I have yet to have a bad experience, all the people that I have interacted with have a positive will do attitude. Service is convenient for me, here, s More

by heyzeus2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
May 24, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

May 18, 2023

Tony Woiciechowski was awesome…. I was completely satisfied with his customer service and ability to explain things. More

by Patcalabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
May 24, 2023 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

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