Arlington Heights Ford - Service Center

Mike kept me up to date throughout the repair process and informed me of issues and costs before proceeding. Very satisfied informed me of issues and costs before proceeding. Very satisfied More

A great service department is of utmost importance. It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not disappoint. This is the ongoing linkage to the customer! More

Received warranty service from this Ford dealership and was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care of in a efficient and effective manner. "Tony #5" was who we dealt with and he was great. Communicated with us at every step of the process. 100% would use them again. More

Tony W was a stand up guy. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. More

Another great experience at Arlington Heights Ford. Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle i Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle in the very nice customer lounge. They did the oil change and a multi-point inspection of the vehicle. I was greeted by Mike in the lounge with my keys and taken to the cashier to check out. Total time spent was less than an hour. Mike was very professional and very friendly. The cashier was also very polite and very friendly. All in all a great start to my very busy day. AH Ford had been our "go to" dealer for over 10 years now and we will continue to do business with them as long as we own a vehicle. More

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More

This dealership is excellent. I am always completely satisfied with the service team and the work they do to my car. I am always completely satisfied with the service team and the work they do to my car. More

I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make sure I have the best service. I listen how Jerry runs your shop, and I feel the reason the staff is that good is because of his leadership. I have listened to see how he talks to your service writers and to the mechanics with great respect. I also run a service department for a living in a different type of venue and I know how challenging it must be, because you will always have a few customers who are unhappy no mater what you do. I will tell you this, I could only imagine for these employees that come in day in and day out this crew works hard. Since I am a manager I listen to other situations and around me when I am there in your shop and every customer is treated special, with detailed explanations about their service. I rated below with the people that I have seen in person. If I could remember the people I spoke with on the phone they were also very professional and would rate them five stars. So what I am trying to say is Jerry and crew..... Thank you!! More

I’ve been coming to this dealership since October 2021, I have yet to have a bad experience, all the people that I have interacted with have a positive will do attitude. Service is convenient for me, here, s have yet to have a bad experience, all the people that I have interacted with have a positive will do attitude. Service is convenient for me, here, since it is only 10-15 minutes away from me. More

Tony Woiciechowski was awesome…. I was completely satisfied with his customer service and ability to explain things. I was completely satisfied with his customer service and ability to explain things. More