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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,352 Reviews

1,352 Reviews of Arlington Heights Ford - Service Center

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March 31, 2022

Great Service , Great Communication. Always a pleasure working with Arlington Heights Ford. Thanks You Anthony More

by hpuente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

hpuente responded

Great Service , Great Communication. Always a pleasure working with Arlington Heights Ford. Thanks You Anthony

Mar 31, 2022 -

hpuente responded

Great Service , Great Communication. Always a pleasure working with Arlington Heights Ford. Thanks You Anthony

March 31, 2022

It is never fun to have the engine light on but Tony got me in ASAP and Lou was amazing. It was fixed in a few hours with excellent communication and such helpful attitudes from everyone in the service dep More

by Amy S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

March 29, 2022

Wonderful job and decent price for the job they did considering they are a Dealer Shop which should be more expensive then others. Thank you Kevin Juarez in Service Department! More

by Bill J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

March 28, 2022

Great service and really friendly staff and Anthony Velasco was a really great guy help me and give advice about ford pass app More

by Rober2ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 26, 2022

From the moment I arrived to Arlington Ford everyone was very friendly and efficient giving the information I needed and doing the service on my car. More

by ivesmaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

March 26, 2022

Car should be ready when you call, cause I felt bad if I going back ? More

by ednawill567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

ednawill567 responded

When u call to ready to pick car shld. Test first, i hate to coming back cause the dash board appeared the same problem.

March 25, 2022

Victor is always helpful and ready to answer all questions. I was happy with my service. More

by alphageocon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 24, 2022

Thanks Kevin for your help as my service advisor. Everything was quick and efficient and you kept me updated on the progress. I will use Arlington Heights Ford in the future! More

by Rwd706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
Mar 29, 2022 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 23, 2022

Great service from Victor Took care of my recall and Headlamp. Also finished Ahead of time More

by Michlpav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 22, 2022

Mike Waddle is a great person to work with every time I need my vehicle serviced. I enjoy my visit, even the waiting room. Best of all, I get to visit the showroom and look at whatever they have on hand. l More

by jarhead209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Arlington Heights Ford responded

Hi jarhead209 and thank you for your kind words. We are very happy to hear that Mike was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

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