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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,350 Reviews
Call Service Center (847) 481-0533

1,350 Reviews of Arlington Heights Ford - Service Center

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November 04, 2021

Mark Waddle did a great job. He researched that I had enough Ford Pass points to pay for my service with no further out-of-pocket on my part More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arlington Heights Ford Team

November 03, 2021

Service department manager and onother workers is very arogant and lazy not good customer service More

by nsi.group77
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Arlington Heights Ford responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, The Arlington Heights Ford Team

November 02, 2021

Fast lane at this Dealership works the way it was designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MI More

by Wisconsin Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Ford Team

October 31, 2021

Great service once again from a 30 years plus customer. Your new man Kevin seems like a fine young man. Keep up the good work ! More

by geesdream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez *****, Yasmin Bahena
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Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much! Kevin is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words and we look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

October 30, 2021

Good place to service and repair a car, professional service advisors, not to mention mechanics...Good luck with the job,Kevin. More

by qazco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
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Nov 01, 2021 -

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

October 29, 2021

Always gives excellent service doesn’t pressure you tells you what you need done nice people to work with More

by Tmk8311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

October 28, 2021

excellent service --- drop me off at home and picked me up when the job was finished More

by jakmstng1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

October 27, 2021

Great experience with Mike. I think the price of an oil change is a little high. More

by Lorifab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Arlington Heights Ford responded

We are pleased to hear that you had an excellent experience with Mike. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

October 27, 2021

I have always had a very good experience with Arlington Heights Ford, and will continue to go back, even though I have moved out of the area and must travel 100 miles r/t to get there. More

by msylvesterpeek
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Arlington Heights Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

October 26, 2021

Lou was wonderful to deal with. He made sure I had a ride home and keep my abreast of what needed to be done with my car. I really appreciate all he did for me. More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

Arlington Heights Ford responded

Hi Janice, and thanks for the great feedback! We're very happy that Lou was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Ford Team

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