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Arlington Heights Ford - Service Center
Arlington Heights, IL
1,352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,352 Reviews of Arlington Heights Ford - Service Center
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March 14, 2021
It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More
by BT
March 13, 2021
Mike is always a pleasure to work with and goes through great detail in explaining the services that need to be provided. I always have great service at AH Ford. great detail in explaining the services that need to be provided. I always have great service at AH Ford. More
by Lem_carter
Employees Worked With
March 13, 2021
Working with Spiro in service regarding an issue with my check engine light on my new F150 was painless and easy. AH Ford issued me a rental to get me back to work right away and by days end called me to te check engine light on my new F150 was painless and easy. AH Ford issued me a rental to get me back to work right away and by days end called me to tell me that the issue with my truck was corrected. Todd, my AH Ford go to mechanic for decades did an awesome job as usual. Thank you for the finest service. More
by Slick Rick
Employees Worked With
Todd Norris - wrench, Spiro - service agent
March 12, 2021
Set up appointment online came in on a Saturday and was out in 40 minutes. AH Ford has always been great with letting you know what needs to be done and doing it in a professional manner. out in 40 minutes. AH Ford has always been great with letting you know what needs to be done and doing it in a professional manner. More
by Nathan
Employees Worked With
March 10, 2021
Best customer service ever! I interacted with three different parties and all three of them were extremely friendly, helpful and knowledgeable. I cannot wait to go back. different parties and all three of them were extremely friendly, helpful and knowledgeable. I cannot wait to go back. More
by NicoleOleson
Employees Worked With
David Villadonga
March 10, 2021
Great, fast, professional service. Victor, my service rep was a pleasure to work with. No surprises and very accurate with estimating when my vehicle will be ready. Glad I had purchased an extended warr rep was a pleasure to work with. No surprises and very accurate with estimating when my vehicle will be ready. Glad I had purchased an extended warranty which covered most of the work. Would recommend. More
by Jpodlasek
Employees Worked With
March 08, 2021
Very Thorough and listened to my concerns regarding car maintenance due to the fact I was getting ready for a road trip and due to Covid my car had not been driven very much. maintenance due to the fact I was getting ready for a road trip and due to Covid my car had not been driven very much. More
by airspeed2000
Employees Worked With
March 08, 2021
Ikram is a real pro ! He was tremendously efficient in servicing my car in an expedient manner which allowed me to get to work. Thanks very much, appreciate it ! servicing my car in an expedient manner which allowed me to get to work. Thanks very much, appreciate it ! More
by Mitch
Employees Worked With
March 08, 2021
Great service as always! Very thankful for their patience and understanding with my issues. Jerry and the crew really do a great job when it comes to taking care of my vehicle. patience and understanding with my issues. Jerry and the crew really do a great job when it comes to taking care of my vehicle. More
by ramongalvanjr
March 04, 2021
The car was fixed properly. Found Automatic starter was the problem. Our experience was a very good one.Will come back.Jerry was greT to work with. the problem. Our experience was a very good one.Will come back.Jerry was greT to work with. More
by Mark
Employees Worked With
