Arlington Toyota

Best customer service This was our second purchase from Arlington Toyota. I worked with Sam online, whom was great.. and Saif helped us out with test driving and answering This was our second purchase from Arlington Toyota. I worked with Sam online, whom was great.. and Saif helped us out with test driving and answering all questions about the vehicle. They were patient, very knowledgeable about the vehicle and most importantly not pushy! I usually am not a fan of car shopping because I don’t like to feel pressured to purchase something. This was not the case! Not once did I feel any pressure.. and if I mentioned something I didn’t like, they were quick to show me an alternative. Highly recommend them! More

Example of India! I came in to your dealership because of prior great service and I was not disappointed. My sales associate was Sam and he was a joy to work with! Th I came in to your dealership because of prior great service and I was not disappointed. My sales associate was Sam and he was a joy to work with! The process was fast and easy and he really took an interest in what my concerns were. He explained the differences in the models of cars to ensure I got what I wanted. I sincerely had a good time buying my Camry! More

Incomplete Experience I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Dor I have tried three times to get a quote via email. I got zero response back from Mr. Sethi and Mr. Aslam. I responded to an email from the GM, Mr. Doran soliciting feedback and to let him know personally what he could do to fix it, as he had previously solicited. After emailing him twice with no response, I was directed to Mr. Garcia. I sent emails back and forth about a new 4Runner and a used 4Runner. When the quoted price on the new 4Runner was stated, I told him I wasn't interested (it was discounted 2.8% less than local competitors) and requested more info on the used one. Once again, communication ceased. I have bought more cars than I am willing to admit and I am very fluid in the buying process. The past three cars I have spent less than an hour at the dealership. I have learned over time that dealerships that refuse to quote prices via online means or redirect questions are usually applying a variant of the old "Used Car Salesman Tactic" to get you in the door and try to pressure a sell. I value my time and from the poor communication, I don't feel as if they value it nor do they want to sell cars via online means. If you like sitting in the dealership haggling, this might be the place for you but I would rather walk in, sign, and leave as quickly as possible. Stars are rated based on the following: Mr. Aslam, Mr. Sethi, and Mr. Doran - Zero communication other than auto-generated emails. Mr. Garcia - Did tell me the price of the new one but ignored me after I said I was interested in the used one. Customer Service/Friendliness - Based on limited responses from all of the mentioned employees. Price - Based on the new 4Runner pricing being almost 3% more. Example of pricing: Arlington: MSRP 43315 Quoted Price 37900 = 12.5% off Local Competitor: MSRP 43221 Quoted Price 36572 = 15.3% off I was told by Mr. Garcia the reasoning was due to their model being advertised $600 more than the competitors, which I am still trying to figure out the math on that one. *****Update***** I tried the true car match one more time using a zip code towards Orlando. I unfortunately forgot to change the zip code and accidentally had my information sent to Arlington again. Mr. Byrd emailed me asking for feedback and I stated to see my dealer rater review. I got no direct response from him and then Mr. Sethi reached out again and actually responded for a good bit. Based on their 14.7% discount from MSRP and my trade allotment, I should of been OTD around 38K. Which would be the best price quote I have received. BUT, I was quoted at $40130 OTD. (There was a $2000 difference between standard Tax/Tag/Title Fees and what he quoted me). I sent a break down of a vehicle that had more options and was quoted at $39170 (With invoice provided by competitor) to show how I was coming to that $38k estimate. Instead I was told the $38k (Which was what their price should of been unless they tack on accessory packages) was too low and they wouldn't be matching any offers. When I asked where the hidden money went, straight downhill again. More

Great experience and a fantastic sales man very knowledgeable and extremely helpful, would recommended him to anyone. Beautiful store and many cars also reliable cars and a fantastic sales man very knowledgeable and extremely helpful, would recommended him to anyone. Beautiful store and many cars also reliable cars on the lot More

Great I spoke with Dwight Cobb approximately 3pm. I met with him the same day (3 hrs. later). He was very courteous in his greeting as well as showing me v I spoke with Dwight Cobb approximately 3pm. I met with him the same day (3 hrs. later). He was very courteous in his greeting as well as showing me various vehicles. He sold me a new vehicle by 8:27pm. Awesome! More

Aris was excellent Aris P. Is the best salesman. He goes above and beyond to ensure the customer is happy. Is my second car from him I will be back. Aris P. Is the best salesman. He goes above and beyond to ensure the customer is happy. Is my second car from him I will be back. More

4Th time I buy from Arlington Toyota. They are still the be Grear dealership and inventory. They don't play games and and help overcome any obstacles. I hope they never change. Is the reason I keep coming back Grear dealership and inventory. They don't play games and and help overcome any obstacles. I hope they never change. Is the reason I keep coming back. More

Great Business Thanks to Mr. Cobb for iv'e bought my second vehicle from him here at Arlington Toyota, the business keeps getting better and better. I will be buying Thanks to Mr. Cobb for iv'e bought my second vehicle from him here at Arlington Toyota, the business keeps getting better and better. I will be buying my next vehicle from here also. More

Great service Lived the experience, great service, salesman and finance department. Was in and out within a couple hours. Couldn’t have asked for a better experienc Lived the experience, great service, salesman and finance department. Was in and out within a couple hours. Couldn’t have asked for a better experience. More

Dwight is Awesome!!! Dwight rocks. Very helpful and friendly from the initial phone call thru the sales process. Would recommend to Dwight and Arlington Toyota to frie Dwight rocks. Very helpful and friendly from the initial phone call thru the sales process. Would recommend to Dwight and Arlington Toyota to friends and family. Bo in finance was very friendly. More