Arlington Toyota

BUYERS BEWARE! ! STAY AWAY!!! This dealership is not in your best interest. I recently purchased a vehicle and I chose the dealer interest rate. I intentionality scr ! STAY AWAY!!! This dealership is not in your best interest. I recently purchased a vehicle and I chose the dealer interest rate. I intentionality scratched out the 72 month plan on the negotiation sheet because it has much higher interest and also told them verbally I didn’t want that interest rate and despite all of that they still put that interest rate on my paperwork and gave me a hard time in making a change to my contract. Also they will mark up the price of the warranty when you are doing your paperwork. Not everyone gets the same price for the warranty like it should be. They are snakes and mark them up and attempt to force you to buy different warranties that are extremely overpriced. This dealership has definitely shown that they are not in my best interest. BUYERS BEWARE!! More

Arrived esrly and wad quickly chrckrd in. An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job of moving the pace of e Work & keeping me posted. More

The people at the dealership were very friendly. They are willing to work with you on getting the best deal. They are willing to work with you on getting the best deal. More

Good service but the cap on my shifter is missing…maybe I I’ll go back & complain I I’ll go back & complain More

I was left in the show room for 3 hours waiting to buy the car. There was no financing it should not have taken that long. I contacted the salesman letting him know I was on my way and it still took forev the car. There was no financing it should not have taken that long. I contacted the salesman letting him know I was on my way and it still took forever. More

Nothing but great things to say about everyone I worked with on my purchase. Sylvia was very welcoming with on my purchase. Sylvia was very welcoming More

Arlington Toyota had the truck I was looking. My salesman was Saif Albanna and he did a great job. I will call Saif the next time I’m searching for a vehicle. My salesman was Saif Albanna and he did a great job. I will call Saif the next time I’m searching for a vehicle. More

Dealing with this place was an ABSOLUTE NIGHTMARE. In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointmen In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointment and was told that because my appointment was scheduled for so late in the afternoon (4:40) they wouldn't be able to actually look at my car that day - well then maybe don't let people make appointments that late in the day. I then sent in a complaint form about that on the website using the Contact Us form and received a call back less than an hour later. But the person did not even bother to read my message, and wanted to know what car I was interested in buying. I sent an email to the managers listed on the website but got no response. I took my car in on my new appointment date and they didn't have the new part, so I had to wait a few weeks for the new part to come in. I went in in October to have the part installed and...it was the wrong part. It did not come in until January, during which they made no attempts to update me on the status. A few hours after I dropped my car off on a January Wednesday to have the part replaced, I got a text from the service advisor asking if they could keep it overnight because they found another something or other was torn and the new part wouldn't be in until the next morning. I told her that was fine. The following afternoon (Thursday) I got a text from the service advisor that when she did her inspection after the repair she found they had inadvertently unplugged the driver's side window and asked if they could keep it overnight, as it would require a few hours the next day to get into the console. To her credit, she arranged for a complimentary rental car. I was assured the car would be ready the following day. The following day, I reached out to the service advisor to confirm whether my car would be ready as I was assured it would be, and got no response. A couple hours later, I called in and spoke to a receptionist, who advised me to reach out again. I did and got no response. A couple hours later I called again, and the receptionist checked and the service advisor was out that day, and for some reason NO ONE can tell me what is going on with my car. I want to make it clear that I have no problem with her being out. In fact, I applaud a work life balance, and I do not fault her at all. But the fact that NO ONE else could help me is COMPLETELY UNACCEPTABLE. My car was ready the next day. I couldn't get out of that place fast enough, and I cannot wait to never go back again. Run, don't walk, away from this place. More

Execellente servicio con mi compra de mi Avalon. Vejan a ver a Gerry Rodríguez para su compra!! Vejan a ver a Gerry Rodríguez para su compra!! More