Arrigo Dodge Chrysler Jeep RAM West Palm Beach

Arielle S is the Gold Standard for customer service satisfaction!She deserves 10 stars and a pay raise. I only want her to serve me whenever I need my Jeep Compass serviced because she won’t cut corner satisfaction!She deserves 10 stars and a pay raise. I only want her to serve me whenever I need my Jeep Compass serviced because she won’t cut corners.A true professional.George Jennings More

I'm on my fifth jeep ia row, and my last vehicle, Renegade was literally a lemon, with all kinds of electrical problems that they were unable to fix. I came to find out this was commonly all over the Renegade was literally a lemon, with all kinds of electrical problems that they were unable to fix. I came to find out this was commonly all over the internet. So they got me into a Compass, and at 1300 miles I'm having more electrical problems they are unable to fix. The dashboard lights up like a carnival with 4 or 5 different messages. I'm convinced that the service techs are are ill equipped to handle electrical problems. This requires a specialist. For the second time my car is in for 4 days without any answers in sight. I'm 70 years old and I unfortunately have to be an Uber driver for a living, and when they have my car I can't make any money. On a fixed income that hurts. This visit #2 for this problem. Next time I hire a lemon lawyer. More

On June 10, I brought my 2024 Jeep Grand Cherokee to Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and eng Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and engine air filters. I made it clear that I was only interested in the tires and alignment and requested a detailed quote. Samantha initially texted me, "With tax everything comes to $937." After I told her I had received a lower quote from Tire Kingdom and would simply decline the work if Arrigo couldn't match it, she called me around 2:46 p.m. and said her manager agreed to comp the alignment. She then sent an updated quote of $827.95, texting, "A little cheaper than Tire Kingdom. How's that for you?" To avoid confusion, she later confirmed in writing: "So I'll get you in for tires and alignment. No to the rest right?" I replied, "Correct, thank you." Based on those conversations and written quotes, I authorized the work. When I returned on June 12 to pick up my vehicle, I was unexpectedly presented with a bill for $993. I explained that this was not the amount I had agreed to and that Samantha had represented her quoted amounts as final totals that included taxes and fees. Instead of addressing the discrepancy professionally, Calvin responded by asking if I understood that taxes apply everywhere, "like at Publix." The situation escalated as Calvin, Bill, Brad, and service manager Cornell became dismissive and confrontational rather than trying to understand why I was confused by the dealership's own pricing error. The most shocking part of this experience was hearing Cornell state, verbatim, "I don't give a xxxx, give him what he wants and get him the xxxx out of here." No customer should ever be spoken about that way. I appreciate that General Manager George, acknowledging that this behavior was unacceptable. However, there was no reason for multiple employees to dogpile, degrade, and disrespect a loyal customer over a mistake that originated from their own staff. I have retained all of the text messages documenting the quoted amounts, services authorized, and timeline of events. If you choose to service your vehicle here, get every quote in writing and confirm exactly what work you are approving. More

One star is the lowest option available or I would rate lower. Years ago, I bought a new Jeep from this dealer. I have had the car serviced there ever since. My last two experiences have ended my rela lower. Years ago, I bought a new Jeep from this dealer. I have had the car serviced there ever since. My last two experiences have ended my relationship with this dealer. One year ago, made a service appointment to have routine oil, etc. I showed up at the appointed time and stood by my car for 1/2 hr. Not one person ever said “I’ll be with you in a moment….good morning” or anything to acknowledge my presence. After 1/2 hour, I backed out of the lane and had my car serviced elsewhere. Nobody ever contacted me to see what happened or if I needed to reschedule. A few months ago, I received a coupon for special pricing on an oil change. Not only did I do the service but also several thousands of dollars of other recommended things. Though I knew I could get these items done more cheaply somewhere else, I let them do them. When I picked up the car, they would not take my credit card without a 2% or 3% surcharge. They would not take a check so my only option was a debit card, which I usually refuse to use because of fraud. When I got home, I more carefully reviewed my bill and discovered that I did not get the coupon rate. A call to the service advisor resulted in his admission that he forget to type in the code. Now, how to get my $48 bucks??? They couldn’t credit my debit card. They said that “corporate” had to mail a check. Four calls and a month later and I gave up. My time is more valuable and I was just getting upset with no results. I am in the market for a new Jeep. Guess where I will not be shopping or ever going for service again? I am sorry for poorly rating the individuals below. I had to rate someone and I don’t know who I worked with. More

My name is Leandro Alonso and i took my daytona 392 there for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, Pasqual, Anthony Duval were quick to resolve the issue and help me get back on the road quickly and safely. Good job guys!!!Thank you so much im so greatful. More

Took my ram Rebel for a service , truck was returned to me with a broken side mirror which it was totally fine when I handed over the truck to them. When I noticed the damage I spoke to my service advisor me with a broken side mirror which it was totally fine when I handed over the truck to them. When I noticed the damage I spoke to my service advisor Ariel Coos which wasn’t helpful at all and taking no responsibility and very rudely saying that I could have possibly already taken the vehicle like that. I said you do inspect vehicle right? Things escalated and I requested to speak to a manager . They had me waiting over 1h to them send some underdog named Juan, literally trying to talk to a wall and taking no responsibility at all either to then quotes me 900$ to fix a side mirror which they broke . Stay away from this place unprofessional obvious they have very reckless staff working there a non existent customer service . More

Terrible experience. Waited over 7 hrs for an oil change and a 4 wheel alignment because they couldn't do it right the first time. Then an aggressive service person ver Waited over 7 hrs for an oil change and a 4 wheel alignment because they couldn't do it right the first time. Then an aggressive service person verbally assaulted me in the service area and began yelling at me. I had never met this crazed person. This happened in front of the Service Manager who did absolutely nothing and then lied to me he would contact me the next day after he "took care of it." But no call. The General Manager, refused to call me and discuss being assaulted by their employee. Last, the Owners, whom also knew about this issue flatly failed/refused to call me. NO ONE SHOULD HAVE TO BE ASSAULTED AFTER WAITING QUIETLY FOR OVER 7 hrs in the WAITING ROOM BY AN xxxxxxx EMPLOYEE. MANAGEMENT AND OWNERSHIP IS NO BETTER! SERVICE SUCKS!!! More

I had an incredible experience at Arrigo West Palm Beach, and I can’t recommend Ariel Coss enough for his exceptional customer service. From the moment I arrived, Ariel made everything so easy and stress-fre and I can’t recommend Ariel Coss enough for his exceptional customer service. From the moment I arrived, Ariel made everything so easy and stress-free. He was incredibly helpful and professional, answering all my questions with clarity and going above and beyond to ensure I had all the necessary details. Ariel truly cares about his customers, and if you’re considering visiting Arrigo, don’t hesitate to reach out to him. Request him. He’ll take great care of you and make your experience smooth and enjoyable. I highly recommend Ariel Coss! More

Extremely poor service dept. Three service appointments and a multi inspection was only completed upon the first service visit, as a result to date, this jeep needs about $4,000 Three service appointments and a multi inspection was only completed upon the first service visit, as a result to date, this jeep needs about $4,000. in repairs (including new tires). In addition, upon retrieving the vehicle on 2/4/25 from the service dept. I noticed a dent on the black removable top and several door scratches (estimate soon to come). Just a reminder, this jeep only has 28,000. miles, one driver, never off road testing and is kept in a climate control garage. I realize the Arrigo service dept didn't build the Jeep but they serviced it from the first year. More

I had the pleasure of working with Joe Notgarnie for my car service and I had a great experience. He was very easy to work with and got me through the process easily and quickly. Joe’s customer service was car service and I had a great experience. He was very easy to work with and got me through the process easily and quickly. Joe’s customer service was great, and the environment was very friendly and welcoming. Thank you so much Joe. Great job! More