Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Took my ram Rebel for a service , truck was returned to me with a broken side mirror which it was totally fine when I handed over the truck to them. When I noticed the damage I spoke to my service advisor me with a broken side mirror which it was totally fine when I handed over the truck to them. When I noticed the damage I spoke to my service advisor Ariel Coos which wasn’t helpful at all and taking no responsibility and very rudely saying that I could have possibly already taken the vehicle like that. I said you do inspect vehicle right? Things escalated and I requested to speak to a manager . They had me waiting over 1h to them send some underdog named Juan, literally trying to talk to a wall and taking no responsibility at all either to then quotes me 900$ to fix a side mirror which they broke . Stay away from this place unprofessional obvious they have very reckless staff working there a non existent customer service . More

Terrible experience. Waited over 7 hrs for an oil change and a 4 wheel alignment because they couldn't do it right the first time. Then an aggressive service person ver Waited over 7 hrs for an oil change and a 4 wheel alignment because they couldn't do it right the first time. Then an aggressive service person verbally assaulted me in the service area and began yelling at me. I had never met this crazed person. This happened in front of the Service Manager who did absolutely nothing and then lied to me he would contact me the next day after he "took care of it." But no call. The General Manager, refused to call me and discuss being assaulted by their employee. Last, the Owners, whom also knew about this issue flatly failed/refused to call me. NO ONE SHOULD HAVE TO BE ASSAULTED AFTER WAITING QUIETLY FOR OVER 7 hrs in the WAITING ROOM BY AN xxxxxxx EMPLOYEE. MANAGEMENT AND OWNERSHIP IS NO BETTER! SERVICE SUCKS!!! More

I had an incredible experience at Arrigo West Palm Beach, and I can’t recommend Ariel Coss enough for his exceptional customer service. From the moment I arrived, Ariel made everything so easy and stress-fre and I can’t recommend Ariel Coss enough for his exceptional customer service. From the moment I arrived, Ariel made everything so easy and stress-free. He was incredibly helpful and professional, answering all my questions with clarity and going above and beyond to ensure I had all the necessary details. Ariel truly cares about his customers, and if you’re considering visiting Arrigo, don’t hesitate to reach out to him. Request him. He’ll take great care of you and make your experience smooth and enjoyable. I highly recommend Ariel Coss! More

Extremely poor service dept. Three service appointments and a multi inspection was only completed upon the first service visit, as a result to date, this jeep needs about $4,000 Three service appointments and a multi inspection was only completed upon the first service visit, as a result to date, this jeep needs about $4,000. in repairs (including new tires). In addition, upon retrieving the vehicle on 2/4/25 from the service dept. I noticed a dent on the black removable top and several door scratches (estimate soon to come). Just a reminder, this jeep only has 28,000. miles, one driver, never off road testing and is kept in a climate control garage. I realize the Arrigo service dept didn't build the Jeep but they serviced it from the first year. More

I had the pleasure of working with Joe Notgarnie for my car service and I had a great experience. He was very easy to work with and got me through the process easily and quickly. Joe’s customer service was car service and I had a great experience. He was very easy to work with and got me through the process easily and quickly. Joe’s customer service was great, and the environment was very friendly and welcoming. Thank you so much Joe. Great job! More

First and foremost, I believe that Arrigo does not care about the customer in the service department. I have a 2018 Grand Cherokee High altitude that a headlight bulb went out. I called them on the phone a about the customer in the service department. I have a 2018 Grand Cherokee High altitude that a headlight bulb went out. I called them on the phone and asked for a quote to replace it. The quote was for $250 dollars. I made an appointment and waited all day for them to tell me it would cost $1200 because the light bulb was $700, and the front bumper had to come off to replace said light bulb. I denied the job and still had to pay a diagnostic fee. When I finally spoke to the service manager his attitude couldn't have been less caring. I asked why I had to pay for a diagnostic fee if you knew the light bulb was blown. His response was how would they know if it was a light bulb, it could have been the ballast or the bulb, which the ballast would be more expensive. So then why wouldn't someone just tell me right away it is an expensive job ranging from $1200 for just the bulb to over $1500 for the ballast. Because if that was the case, I would have never stepped foot into the service area at all. So down $250 I looked on YouTube thoroughly to see if I found a way to do it myself. Lo and behold I found a video. I removed the light bulb without removing the bumper. Took the bulb to the auto store and bought the same exact bulb for $145 dollars. Went home and installed it myself and it works just fine. So why would the dealership quote $700 dollars for a bulb and $400 for labor, and it cost me a significant amount less with some elbow grease to do it myself. That is the definition of screwing over the customer. I asked for a refund of my $250 and they basically said no. DO NOT GO TO THEM FOR SERVICE. More

This was my first visit to Arrigo Service for my certified used 2020 Dodge Journey I purchased at Arrigo 2 weeks prior. The concern was with the backup camera. I was greeted promptly by Christi Sant certified used 2020 Dodge Journey I purchased at Arrigo 2 weeks prior. The concern was with the backup camera. I was greeted promptly by Christi Santoro, my advisor. The backup camera was faulty but not covered by certified used warranty. Christi looked at the history to see it had been replaced elsewhere before and under parts warranty. After receiving the original paper work copy from the other dealer to verify. My camera was replaced at no cost to me. Christi's job knowledge and professionalism rectified my concern. Her concern for my concern was beyond my expectations and showed me what a valuable asset she is to Arrigo in taking care a of their customers after the sale. I know good service and good service employees as I am a retired GM service employee of 33 years. I highly recommend this dealership to anyone and back that up with my experience. Christi Santoro deserves 5 stars plus. More

PROFIT over people • Recall Service: My vehicle was kept for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires ne for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires new tires. It only has 24,000 miles, and the recall (suspension-related) was completed at 21,000 miles. • Neglected Service: It appears the vehicle alignment was not performed during the recall service, leading to the current tire issue. This is not a normal maintenance item that should have been overlooked. • False Promises: I was misled regarding price matching. Your dealership advertised a willingness to match competitor prices, but this was not the case when it came to tire pricing, specifically the advertised price at Pep Boys. • Deceptive Discounts: The advertised 15% service department discount for veterans and first responders is incredibly misleading. The discount apparently does not apply to essential services like tires and alignment. This feels particularly disingenuous. Overall Experience: These repeated incidents paint a clear picture of a business that prioritizes profit over customer satisfaction. The lack of transparency and willingness to address basic concerns is unacceptable. More

Lilian is an amazing attribute to the arrigo team Confident positive informative and professional A definite problem solver Confident positive informative and professional A definite problem solver More

Exceptional Service from Holly! I recently had the pleasure of working with Holly at Arrigo CDJR of West Palm Beach, and I cannot speak highly enough of my experience. From the m I recently had the pleasure of working with Holly at Arrigo CDJR of West Palm Beach, and I cannot speak highly enough of my experience. From the moment I contacted her, Holly was incredibly responsive, professional, and went above and beyond to ensure that my needs were met. During my visit to the dealership, Holly was attentive and made sure that all of my concerns were addressed promptly. She kept me informed throughout the entire process, and I felt completely taken care of. The level of customer service Holly provided was truly exceptional. I also want to extend my gratitude to Cornel Dutia, the Supervisor of the Diesel / Heavy Duty truck service department, for his assistance in facilitating the service. Thank you, Holly, for making my experience at Arrigo CDJR of West Palm Beach so positive. I look forward to working with you again in the future! Best Regards, Hector S. More