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Audi Beaverton

Beaverton, OR

Overview
Employees
Reviews
Vehicles
4.9
3,061 Reviews
Portland’s only Female owned, Family owned and Locally owned Audi Dealership since 1980. We offer a large selection of vehicles including new, used, certified pre-owned, and pre-owned cars. Audi Beaverton not only offers luxury vehicles for sale, we also offer service on your Audi by certified technicians, as well as genuine parts and accessories for your vehicle. For individuals located in or near Vancouver, Washington, Sunset Audi also offers a service and parts facility for your Audi conveniently located in NE Portland. Audi Beaverton is proud to be able to offer our valued clients and their vehicles luxurious and certified service.
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13745 SW Tualatin Valley Highway

Beaverton, OR

97005

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Showing 3,061 reviews

May 12, 2021

40 k oil change done. No problems with scheduling or loaner car. Staff was courteous and efficient. My Q7 continues to run great. Two things I want to mention. 1. The car wash was terrible. The More

by arthursteele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelsi Wojahn
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May 13, 2021 -

Audi Beaverton responded

Thank you for the honest feedback. While I’m happy to hear the Audi Beaverton family was courteous and efficient, I never want a client to receive a vehicle back that doesn’t exceed their expectations. I’d like to offer a complimentary detail to your vehicle. Please contact your service advisor or email me directly and we’d be happy to get you scheduled. Thank you again for your feedback and we look forward to working with you again. Nicole Jarneski Audi Service Manager Audi Beaverton nicole.jarneski@audibeaverton.com

May 12, 2021

Great experienced with professional staff and great environment. Shane in particular made the process painless and answered my questions with patience and a through approach. More

by benb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2021 -

Audi Beaverton responded

We are so glad that you had a positive experience at Audi Beaverton working with Shane. He will be a great resource during your ownership experience and will be happy to answer questions you may have in the future as well. Welcome to the Audi Beaverton family!

May 07, 2021

My experience with Audi of Beaverton was fantastic. From scheduling to drop off to loaner car was easy as pie. When I left something in the loaner car they were quick to find it and help me get it back with More

by AstoriaQ5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Maslen
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May 10, 2021 -

Audi Beaverton responded

Thank you for trusting us to service your Audi! We understand the importance of your time and will always do what we can to make things quick and convenient for you, including making sure you have all your belongings. We appreciate your loyalty to Audi Beaverton and hope that we can continue to our best work with your next visit!

May 07, 2021

I purchased my CPO Q5 from Audi Beaverton just two weeks ago. I have yet to visit the dealership, Made purchasing from out-of-town a breeze. More

by 2friendsfx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Real-Galvez
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May 10, 2021 -

Audi Beaverton responded

Congratulations on your Q5! Through the development of our virtual shopping experience at Audi Beaverton, we wanted to offer an alternative way to get the same quality Audi Beaverton experience that included the convenience of staying in your own home. As always, we are here for you if you have any questions about your new vehicle and would be happy to help with anything else you may need!

May 07, 2021

I took in my 2016 all road for service. I purchased audi care, so the service is covered. After the inspection there were 5 items that needed repair. The quote for repair priced the parts at 30% over MSRP More

by jessicabrown2116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raychel Gainey
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May 10, 2021 -

Audi Beaverton responded

Jessica: I'm sorry to hear about your experience. My team and I want to ensure we do everything we can for each and every client who trusts us with their vehicle. I would appreciate your time if I could speak with you about your experience directly to improve our service to our clients. I wasn't successful in finding your contact information in our system to reach out to you directly, would you mind reaching out to me? Again, I'd appreciate your time in sharing more detail on your experience as we are always striving to improve our service. Thank you for your feedback. Nicole Jarneski Service Manager Audi Beaverton nicole.jarneski@audibeaverton.com

May 11, 2021 -

jessicabrown2116 responded

Hi Nicole, Thank you for getting back with me. I gave the review for a few reasons. First was the pricing of the parts: I looked up the prices of the parts from the quote on the multi-point inspection. I used the audi beaverton website. You can look up the parts by name or part number and by using the year and make of the car, the parts are easy to find (as it should be). They were having a sale, all parts were 10% off the MSRP. The original quote you gave me for the repair included a mark up of about 30% over MSRP and about 40% over the sale price. For example my original quote for windshield wiper repair was $84. However the front windshield wipers for my car have a MSRP of $60 and a sale price of $50. I brought this to my service coordinator's attention and she said she would speak with the parts department. They agreed to complete the work and give me the msrp price for parts. At this point, I was a little aggravated at the business practice but I was happy. Second: The airbag light in the car was on, the price to check the light was $157 for the diagnostic. When I received my first and subsequent revised quote, the $157 was deducted from the price of the repair. When I received the final bill the $157 was added on to the price of the repair. This was right before check out. I brought this to the service coordinators attention and she said it was always supposed to be included and changed the quote on the my.kaarma.com electronic quote. I actually have screen shots showing the first quote and the second. I paid the extra $157, as it is hard to argue over text, and the phones lines were so busy, everytime I called it went to voicemail. Third: When I finally got my car back, the left front tire was covered in grease. The rim was almost completely black. It took me about 30 minutes to get off all of the grease and my rim has a gouge out of the edge, which was not there before. All of my other rims are perfect.

May 13, 2021 -

Audi Beaverton responded

Thank you for your reply and feedback regarding the price discrepancies mentioned. This parts website is very new to us and gets updated by the Audi Corporate office. One of these updates changed the parts pricing, discounting all of our parts. We have made the correction to this error and the pricing online reflects the correct pricing we charge when vehicles are in for service. We sincerely apologize for our error and thank you for bringing it to our attention. We strive to ensure transparency at every step or encounter within our company and staff, we are truly sorry for the inconvenience this has caused. I appreciate you taking the time to give us honest feedback and the opportunity to correct our errors. Nicole Jarneski Service Manager Audi Beaverton nicole.jarneski@audibeaverton.com

May 06, 2021

Shane Randall gave us exceptional service and support throughout the purchasing process. We are very happy with our car. We will contact him again for our next car purchase. Thank you!!! More

by m.jude
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2021 -

Audi Beaverton responded

At Audi Beaverton, we are always here to support you and give all the right information you need to make the best decision when finding your perfect vehicle. Shane will be an excellent resource for you if you have nay questions or future inquiries. Thank you for choosing Audi Beaverton!

May 05, 2021

I've never experienced an easier time to purchase a new vehicle than when I went to Audi Beaverton. I was able to do some of the paperwork online, and finish the rest at the showroom. I felt that I was t More

by kristin262smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Smith, Cesar Hernandez
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May 06, 2021 -

Audi Beaverton responded

Congratulations on your new Audi! As a part of our Audi Beaverton family, we will always do our best to ensure a high quality Audi ownership experience every step of the way. We look forward to being a part of your Audi journey and will always be here for you if you need anything!

May 04, 2021

We leased a vehicle...in these changing times I started the process by email only. The negotiations were honest and fair between both of us. Kharmin was responsive to my needs, wants & most importantly pri More

by Newaudi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kharmin Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2021 -

Audi Beaverton responded

We are so excited to welcome you to the Audi Beaverton family! Kharmin is a perfect example of how accommodating and attentive our staff are when helping you find the perfect vehicle. From our first contact with you and throughout your ownership experience with us, we hope that you feel comfortable reaching out with any questions or anything else you might need to ensure your Audi is in top condition. In our changing world, we always strive to do our best to ensure quality is something we never slow down on. Thank you for choosing Audi Beaverton!

May 02, 2021

This was a brief stop to get a new key fob linked to my new to me 2020 Q7. Again, Corey Maslin was on top of it and we were in and out in less than an hour. In addition, he took care of a missing floor mat More

by MikeP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Maslen
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May 03, 2021 -

Audi Beaverton responded

Thanks for stopping by, Mike! No matter what the issue, Corey and our Audi Service staff are happy to help with whatever you may need while maintaining the same high quality and attention you'd receive during any other appointment. We're here for you!

May 02, 2021

Shane Randall was exactly what we were hoping for in our Shane Randall was exactly what we were hoping for in our car shopping experience. Quickly found us exactly what we were looking for, was very knowle More

by proulx_bruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Audi Beaverton responded

Congratulations on your new Audi! Audi Beaverton is with you the whole way from the first moment you see your car and throughout your entire ownership experience. You can count on Shane or any of our Audi Beaverton staff to be here for you as a helpful resources whenever you need us!

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